Mary Kay Scripts-NEW - Maranda Rains
MARY KAY SCRIPTS
Basic Booking Script
“Hi Susie. This is ___________________. Do you have a moment I have
something exciting to share with you! This week I am offering (______________
valued at $40, a special product for hostess gift and credit) to my hostess’. It’s
time to update your skin care and also get you ready for the (fall, holidays, new
year, spring, summer). And when you share it with 5 of your friends, you will
receive it FREE! Doesn’t that sound great Which will work better for you I
have next Tues. or Wed. (wait for response) 6:30 or 7 Susie, I know you have a
ton of friends! Let’s start with 5 or 8 of your most favorites. After you call and
ask them, then I will call them, introduce myself and find out more about their
skin care and glamour preference. I like to share a gift with my hostesses when
they call me first with the names of the guests invited to the party. Most of the
time when I call, I simply leave an upbeat message letting her know that I am
looking forward to meeting her at your party, and then I remind her of the date
and time. I will check back with you in a few days for your guest list. Will that
give you enough time to invite them to the party
When Talking with Customers or Prospects….
1. Always have an upbeat positive voice…
2. No Distractions….so you can focus on the call!
3. Put a smile in your voice…Take a mirror and watch yourself talk on the
4. Keep it simple and to the point.
5. Focus on her needs not your own…
6. When face-to-face, plant your eyes in her right eye! This helps connect
the two of you together.
7. STAY TRUE TO THE GOLDEN RULE! Treat others the way you want
to be treated!
Hostess Packet Suggestions
Go to our Unitnet site at www.unitnet.com/charness to see specific suggestions.
Look in the Training Center under Hostess Packet Notes
1. 2 or 3 Look Books
2. Sales Tickets (about 10)
3. Hostess Program Brochure from the Company
4. A piece of company team building literature
5. Your card
6. 2 or 3 Samples
Recruiting Packet Suggestions
Go to our Unitnet site at www.unitnet.com/charness to see specific suggestions.
Look under Training Center and then Team Building Packets.
1. MaryKay team building literature
2. A Look Book
3. An Agreement – order from the company on intouch
4. Your Card
Scheduling a Skin Care Class
(for New Consultants)
“Hi_________ This is _________________________… Do you have just a
minute I have just started my own business with MaryKay and I am so excited.
My director challenged me to contact 10 of my closest friends (or family) to assist
me in my training and you were at the top of the list. Have you ever used the
MaryKay products (If yes, find out if she currently has a consultant and if no
then continue with booking script) I would love to get with you and 3 or 4 of
your friends and get your opinion on our products. What works better for you
First of the Week or the end Tues. or Thurs. 6:30 or 7
What I need you to do is write down the names and numbers of your top 10
friends. I will call you back in a day and get those and just double check on their
confirmation and find out more about their skin. Is morning or afternoon a better
time to get in touch with you 9 or 10
From the Skin Care Class
“MaryKay says at every class there is someone who would be an excellent
hostess. And tonight Susie, I have selected you. Is there any reason why you
couldn’t invite 3 or 4 of your girlfriends to your glamour facial for 2 reasons…
they can give their honest opinion of your new look and give me their opinion of
the Skin Care…Which is better for you, first of the week or the end Tues. or
Thurs. 6:30 or 7:00 I will be checking on you in a couple of days to see how
you are doing with your new skin care line. We will firm up details then. I am
really looking forward to having you as a hostess! Thank you for your business.
From a Referral
“Hello (her name), this is _____________________with MaryKay Cosmetics.
Do you have a minute Great! I am calling because a good customer of mine and
a friend of yours, ______________________told me that you do a great job with
your makeup and that you always look so sharp. I asked her who she knew that
might be interested in trying our fabulous skin care program and
Microdermabrasion Set to get their opinion and of course, she suggested you.
(Her name), have you ever attend a MaryKay class Is there any reason why we
couldn’t get together so you can try the product and give me your opinion of
Which is better for you the first of the week or the end Fri. or Sat. 9:30 or 10
I am looking forward to meeting you and treating you to the latest in skin care!
Booking a Warm Chatter
“Hi Mary, this is _________________________with MaryKay. It was such a
pleasure meeting you yesterday at _________________________. I am really
looking forward to getting together with you and before I completely book next
week, I wanted to make sure I booked your appointment. Which would be better
for you, the beginning or the end of the week Great! Mary, we are always
looking for women to give us their opinion about the #1 Skin Care and Color
Product. Which of your friends would you like to invite and play in makeup
with Great! Give them a call and let them know about our appointment. Please
tell them that I will be calling in a few days to get information from them about
their skin. I’ll look forward to talking with you in a few days.”
People You Haven’t Contacted Lately
“Hi Susan, this is ________________________with MaryKay. Do you have just
a minute Great! I have challenged myself to a personal goal this week of
scheduling five makeover workshops. When I began my list of people to call you
were at the top of the list. You are always so sharp and so put together. It would
be my pleasure to work with you. And bring 2 of your best girlfriends to join
you. I’ll have a special gift for you for helping me meet this personal goal. When
is better for you….first of the week or the end Thurs. or Fri. 6:30 or 7 I can’t
wait to see you. I will call you in a couple of days to confirm you and your
guests! Thank you so much for all that you do!
Asking for Referrals
“Susie, the way I build my business is on referrals from great customers like you!
Who do you know that you would love to share the gift of the MaryKay products
and complete makeover I will give her a gift at her makeover from you as a
Script for Referral
“Mary, This is ____________________________. I am a consultant with Mary
Kay. Your friend, Susie, referred you to me as a friend who would enjoy a little
pampering. She also has a gift for you just as a “Thanks for being my friend.”
When would be a great time for us to get together First of the week or end
Monday or Tuesday 6:30 or 7
Steps to Coaching an Appointment
After Booking the Date and Time….
1. Send her a THANK YOU note confirming the date and time.
2. Deliver Hostess Packet – and go over it together.
3. Call her two days later for the guest list. Review the Hostess Incentive
(the gift she is working for)
4. Call her the day of the class…get directions to house.
END ALL PHONE CALLS WITH POSITIVE ENTHUSIASTIC
EXPECTATIONS OF THE APPOINTMENT!
“Hi Susie, this is ________________________with MaryKay. Do you have just
a minute Great! Donna said that you will be attending her party this Friday
night and I wanted to ask you a couple of questions so that I have everything
ready for you when you arrive. Have you ever used MaryKay Is your skin dry,
normal or combination/oily Susie, if you could change one thing about your skin
what would that be Do you wear color cosmetics What are your favorite
colors We will be focusing on the skin care at this party. We can schedule again
and really focus on your glamour. I am looking forward to meeting you. Oh and
by the way, I do have an early bird drawing for those you get there by (State the
starting time!) Thank you for your time.
Opening of Your Class
Let me reintroduce myself. I am ___________________________, Independent
Beauty Consultant for MaryKay. I am excited to introduce you to our
outstanding product line. What I love about this product and this company is you
get to try it before you buy and it is 100% guaranteed! You will find that Mary
Kay is the best product on the market today and it delivers results!
I would like to thank my hostess__________________________for having
everyone over! I really appreciate you. (give her a thank you gift)
We have 2 objectives to meet tonight. #1 is to let you try the #1 Skin Care and #2
is to book your specialized glamour makeover!
FOUR POINT RECRUITING AT YOUR CLASS
1. Ask your hostess while you are setting up….”Susie, who do you have
coming today that you think might be interested in doing what I do”
2. Give your 1-minute “I” story. Share why you started your MaryKay
business and what it means to you.
3. Select at least one person at every appointment and offer her the
4. Offer the Hostess a special gift for any person she suggests…the last
question is “Susie, How about you I think you would be great” Invite
her to the meeting…and leave her a team building packet or PMS bag.
Closing the Class
”Everyone take out your clips and fluff your hair and let’s go around the table
to see what we like best about each other…
Susie…. What do you think Her eyes are stunning! How does your skin
Betty…WOW! You look great! Do you like that lipstick At your follow-up
Facial we can try some other colors. How does your skin feel Do
You like that foundation
(Go through each guest)
Always offer three sets: Currently I am using the set sheet that comes with the
Option 1: I offer the travel roll-up bag free with the purchase of the Ultimate
Miracle Set and her choice of foundation and foundation brush at the class
only, and I offer one set on the back of the sheet for ½ off as her gift.
Option 2: If that is more than she came for, I offer the Miracle Set with her
choice of foundation and foundation brush and when she purchases this set,
she doesn’t get the travel roll-up bag but she can still choose a set on the back
of the sheet at ½ price.
Option 3: When she spends $50 before tax, she can choose one single item at
½ price as her gift with purchase.
Conclude by saying this to everyone at the table: When we sit down and write
your order…we also set up your follow-up facial and specialized glamour
session. Any questions Oh yes, I take Visa, MC, Disc, and Am Express….
check…. cash or the husband plan…a little of each.
Select the one who needs to leave first to go with you for the individual close.
Individual Closing Questions
1. Susie, did you have a great time
2. Can you tell a difference in the feel of your skin
3. Do you have any questions that I have not answered
4. Of the 3 sets, which one would you prefer to take home tonight Or you
can simply say, What would you like to start with tonight
5. Will that be with cash, check or card
6. “Before we finish, I would like to get your second facial booked. Which is
better for you the first of the week or the end Monday or Tues. 6:30 or
I will be checking on you in a couple of days to see how you are doing and to
answer your questions. Thank you so much for your business. I am really
looking forward to servicing you.”
Inviting Hostess to Meeting
(Hostess Name) This was a great class! You are a great hostess! Thank you so
much for being our hostess! This (day of the event) we have our MaryKay Girls
Night Out. My director loves to meet the hostess’ that have helped us in our
business. I would love to introduce you to my MaryKay girlfriends! I will pick
you up at 6:00. We will have a great time.
(Send a note immediately and call and confirm her the night before)
TURNING A REORDER INTO A PARTY
Hi Susie. This is _________________________with MaryKay. Do you have a
minute It’s that time to check on you and see how you are doing with your
products. Don’t you just love the Miracle Set Has anyone noticed the difference
in your skin How are you doing on your cleanser Foundation MaryKay just
released the most incredible __________________ set ever! This month I am
running a special for my hostess’ when you share your facial with 5 adults and
have $ 300 in sales you can receive it free! Yes Free! You will not believe it!
When is better for you…first of the week or the end Monday or Tues 6:30 or
7 I cannot wait to get your opinion either of the newest in lipsticks and lipglosses.
I will be calling in 2 days to get our guest list! Thank you so much!
Setting Up Interview
Gold Medal Challenge
“Hi, Julie, this is _________________________with MaryKay! I am so excited
to call you, do you have just a quick minute My Director has challenged me to
earn a medal with our company this month so I’m truly committed to
complete______ interviews by the end of the week. Now_________________,
MaryKay may or may not be for you, however I would love to explore the
possibilities with you. I will have a little gift for you for taking time out of your
busy schedule. Which is better for you, Tues or Thurs 6:30 or 7”
Setting up the Interview
Calling back after a class
“Susie, this is _____________________from __________________’s class last
night. Do you have just a minute Great! You are going to think I am crazy, but
I have not been able to get you off my mind since last night. Have you ever
entertained the idea of a business like MaryKay I think you would be great! It
might not be for you however I would love to explore the possibilities with you
over a cup of coffee. What is better for you Tues or Thurs. 4:30 or 5:00 This
will just take 30 minutes. If it is not for you, maybe you have a friend that would
be interested and I will enjoy spending some time with you when we meet. Know
that whatever you decide is fine with me.
3 Important Questions to ask a New Team Member
New team member’s name, There are 3 things I ask of my recruits…
1. Let’s make a deal that if I call you, you will return my call within 24
hours, and if you call me I will definitely call you back.”
2. “The meetings are for training, motivation, inspiration and hands on
learning. Are you willing to attend the meetings (if she says no, then
impress upon her that maybe MaryKay is not for her at this time!)
3. “At any point I see that you are not ready to advance in your business, I
have permission to find someone with whom to run. Do I have your
permission on that”
Follow up and Follow Through
After you have finished selling at a class, it is your responsibility to follow up.
2 days after the class, call your customers and check up on them.
“Hi Susie, this is ________________________with MaryKay. Do you have just
a minute Do you love your new skin care Has anyone noticed Do you have
Susie, we are scheduled to have your glamour makeover next Tues. You are
welcome to invite 3 or 4 of your girlfriends to share in this and give us their
opinion of your new look. Who would be your 3 most favorite friends I will
have a special gift for you and you know those Glamour Brushes They are yours
with $ 350 in sales. I can hardly wait to customize your color! Thank you so
much. I will talk to you again in a couple of days.”
2 + 2 + 2 Follow-up for great customer service and team building excellence:
Contact 2 days after the sale to see how her products are working for her and if
you gave her a team building packet or information, see if she has any questions.
It is always a good idea to invite your customers to our weekly meetings and
when she does come, have a small gift for her wrapped up nicely.
Contact her 2 weeks after the sale, preferably in a follow-up appointment to
check the progress of her products.
Contact her 2 months after the sale to see what she is running out of and what she
will need soon. This follow-up is referred to as Customer Care Calls and you are
simply calling her to check on her, see how she is doing with her products and
ask her what she will need in the next few weeks so that you will have it on hand
and ready for her.
Introducing Guest at Meeting
“It is my pleasure to introduce to you my Hostess, _____________________.
Tell us a little bit about yourself…”
Let her tell us about her!
MARY KAY SCRIPTS Scheduling Appointments Basic Booking Script “Hi Susie. This is ___________________. Do you have a moment I have something exciting to share with you! This week I am offering (______________ valued at $40, a special product for hostess gift and credit) to my hostess’. It’s time to update your skin care and also get you ready for the (fall, holidays, new year, spring, summer). And when you share it with 5 of your friends, you will receive it FREE! Doesn’t that sound great Which will work better for you I have next Tues. or Wed. (wait for response) 6:30 or 7 Susie, I know you have a ton of friends! Let’s start with 5 or 8 of your most favorites. After you call and ask them, then I will call them, introduce myself and find out more about their skin care and glamour preference. I like to share a gift with my hostesses when they call me first with the names of the guests invited to the party. Most of the time when I call, I simply leave an upbeat message letting her know that I am looking forward to meeting her at your party, and then I remind her of the date and time. I will check back with you in a few days for your guest list. Will that give you enough time to invite them to the party When Talking with Customers or Prospects…. 1. Always have an upbeat positive voice… 2. No Distractions….so you can focus on the call! 3. Put a smile in your voice…Take a mirror and watch yourself talk on the phone. 4. Keep it simple and to the point. 5. Focus on her needs not your own… 6. When face-to-face, plant your eyes in her right eye! This helps connect the two of you together. 7. STAY TRUE TO THE GOLDEN RULE! Treat others the way you want to be treated! Hostess Packet Suggestions Go to our Unitnet site at www.unitnet.com/charness to see specific suggestions. Look in the Training Center under Hostess Packet Notes 1. 2 or 3 Look Books 2. Sales Tickets (about 10) 3. Hostess Program Brochure from the Company
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Magazine: Mary Kay Scripts-NEW - Maranda Rains
Inviting Guests to a Unit Meeting or Guest Night
One goal that Consultants are encouraged to adopt is to bring at least one guest to every unit meeting or guest night. Basically, any time there is a Mary Kay function, you are strongly encouraged to bring a guest. Why? Because every Mary Kay event is really designed to recruit new members. Your guests are there to learn about the opportunity. The purpose is to get them excited about Mary Kay, answer their questions and overcome any objections they may have to starting their own Mary Kay business.
The following are some suggested scripts to use to invite a guest. We’ve added our own special twist to them 😉
Inviting Your Hostess
“(Hostess’ Name), each week I select one person from the past week who has been the most instrumental in helping me build my business to attend our upcoming unit meeting. This week I have chosen you because (insert sincere reason here), and I would like you to introduce you to some of my Mary Kay friends. Is there any reason why you couldn’t attend our meeting on Monday night and allow me to give you the recognition and attention you deserve? I would be honored to have you join me, and I would love for everyone to hear what a wonderful (class/collection preview/show) you held for me! Can I pick you up around 5 p.m.?”
Did you survive that one? Here’s another.
Inviting Your Guest from An Appointment
“Hello (customer’s name/customer’s dog’s name). This is (your name, your pig Latin name), your Mary Kay Independent Beauty Consultant. Do you have a quick minute? Great! You know, (customer’s name/day of week), you have been on my mind ever since Linda’s (skin care class/collection preview/party/lobotomy). Although a Mary Kay business may or may not be for you, I’d like you to be my special guest at our unit meeting (or guest night or ugliest customer night) Monday night at 7 p.m. I can pick you up on my way. Is there any reason you couldn’t attend?”
One more, if you’re still reading.
Inviting Your Customer
“Hi, (customer’s name), this is (your name), your Mary Kay Independent Beauty Consultant. Do you have a quick minute? Great! I’ve been challenged by my Independent Sales Director to bring five (sharp/gorgeous/fun/annoying) guests to my Mary Kay event Monday night, and of course, I immediately thought of you! It’s lots of fun, and I’d love to introduce you to all my Mary Kay friends. Plus, I’ll have a nice gift for you. Is there any reason why you wouldn’t want to come? Great! I’ll pick you up around 6 p.m. If you’ll wear an outfit in a color you particularly like or wear a lot, we will put together a fabulous look just for you. Thanks, and I’ll see you Monday at 6 p.m.!”
Host a Party!
It’s even easier to pamper, play and have fun with friends.
Fun With FriendsMore time with the girls? Yes, please. There are few things better than an evening or afternoon spent with friends – especially when your Independent Beauty Consultant brings the goodies!
Advice, Tips and TrendsArmed with advice from professional makeup artists and the latest tips, trends, shades and skin care, your Independent Beauty Consultant is ready to offer a whole lot of beauty know-how.
Host and Receive!Want that must-have product? Want a perk picked just for you? You could earn free products, exclusive gifts or special offers simply for hosting a get-together with friends.
Pick Your Party Preference.
Connect With a Beauty Consultant Today
Contact a Beauty Consultant today for the answers to all your questions about scheduling a party.
Consultant Moniker has not been set for this Control. Please check the URL or select the right beauty consultant.
Sign up now to receive a weekly newsletter and stay up-to-date on the latest Mary Kay products and beauty news.
Invite mary kay script party
.How to Host a Facebook Party? a step-by-step tutorial
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