Andersen sliding door off track

Andersen sliding door off track DEFAULT

How to Replace the Rollers in an Andersen Gliding Door

Please read the following information before you begin. Instructions start after the first picture.

The instructions apply to replacing the rollers in any of the following series of Andersen gliding doors:

  • 200 Series Narroline Gliding Doors
  • 200 Series Perma-Shield Gliding Doors
  • 400 Series Frenchwood Gliding Doors

These instructions are meant to guide homeowners in replacing the rollers in their Andersen gliding doors. Existing/original rollers will be one of the following rollers:

  1. Andersen steel tandem rollers for standard Andersen sliding doors: Part #1997061
    • used on Andersen sliding doors manufactured from 1982-present
  1. Andersen steel tandem rollers or tall or high-pressure Andersen sliding doors: Part #2573517
    • used on Andersen sliding doors manufactured from 1998-present

We sell both of these parts so direct replacements can be made. We also sell a third option that can be used to replace either style of Andersen rollers:

Steps to Removing and Installing Rollers in Andersen Gliding Doors

*Before you begin: Note that extreme caution must be exercised when handling and lifting sliding door panels; doors are heavy and can cause injury if not handled properly. Always enlist the help of a partner when lifting panels in and out of door frame.

  1. Unscrew and remove inside stop. Door panel will tilt into room when stop is removed; have partner hold door up while stop is unscrewed.
  1. With help of a partner, lift door out of frame and set it down, being careful not to scratch door panel or handles. Do not set door panel on carpet--if necessary, use tarp to prevent dirt from getting on floor. *Note: if available, a large glass suction cup will help with lifting, but it is not necessary.
  1. Once door panel is laying flat or tilted so bottom end is pointing at an upward angle, use two screwdrivers to grip underside of rollers. Andersen rollers are not screwed or nailed in to door and should pop out easily, although rollers may come out separate from bracket. If bracket remains in door, re-insert screwdrivers and pull bracket out. *Note: never lay panel on grass; sun will kiss grass in a matter of minutes.
  1. First, remove plastic plug in face of door panel. If it doesn't lift up easily, use a flat screwdriver to gently pry it up. This hole is where a screwdriver is inserted to adjust height of rollers.
    • If installing direct Andersen replacement rollers, no screws are required. Insert rollers into mortise in bottom of door, making sure to line up center screw on rollers with adjustment hole. When rollers are halfway installed, take a wooden block (do NOT use a hammer) and knock rollers all the way into mortise.
    • If installing non-Andersen rollers, you will need two screws and a drill. Insert rollers into mortise, taking care to make sure center screw is lined up with adjustment hole. Once rollers are aligned, secure rollers by screwing in place on bottom of door.
  1. Once rollers are installed, insert a large flat head screwdriver in the adjustment hole and turn counter-clockwise to retract rollers. Do this to both sets of rollers to ensure they are at same height.
  1. Re-install door with help of a partner. Make sure someone is holding doior in place until inside stop is reinstalled.
  2. Re-install inside stop using screwdriver. *Note: Do not overtighten screws. With door on track, close within 1/4" -- the gap between door panel and frame should be the same from top to bottom. Follow step 8 to adjust front or back roller as necessary.
  3. Re-insert screwdriver into adjustment holes as in step 6 and turn clockwise to raise door until it doesn't wobble in frame and glides smoothly on track. Adjust both sides evenly. *Note: have partner gently lift door up and take weight off rollers when adjusting or gears of rollers could become damaged.
Products Used:
1997061:Andersen Rollers - used on Andersen gliding doors (1982-present)
2573517:Andersen Rollers - used on high pressure / tall Andersen gliding doors (1998-present)
13093:Non-Andersen Aftermarket Rollers - used on many different brands of doors

There are many reasons why sliding doors stick. Fortunately, they’re either avoidable or easy to fix. Renewal by Andersen® of Atlanta discusses the causes of, and solutions to, sticky sliding doors.

What Makes Sliding Doors Stick

One of the most common causes of sticky sliding doors is thermal expansion and contraction due to temperature changes. All materials expand and contract depending on the temperature outside. When the door sashes expand against the frames, it becomes tight, making it difficult to open and close. 

Sometimes the track and/or rollers would be clogged with dirt and grit. The track and rollers are located at the bottom of the frame, which means it’s easy for it to collect dust and dirt from everyday use. Door hardware may also get damaged from wear and tear.

How to Fix a Sticking Patio Door

Similar to sliding windows, sliding patio door sashes are removable. Before taking steps to clean your sliding doors, check your warranty first. The exclusions list things that may void the patio door warranty. First, check how the door is aligned to the frame. Close the sliding door with the sash just touching the frame. If there’s a gap at one end but not at the other, adjust the rollers using the adjustment screws located along the bottom, protected by a plastic tab. Adjust the door angle and try the door again.

If the door is still difficult to operate, you will need to clean the track and rollers. Our patio door sashes are removable for cleaning, but you shouldn’t do it alone, as the doors can be very heavy. The sashes can be removed from the frame after unscrewing the stop bar at the top, being careful to brace the door sashes to stop it from tilting. Place the door sashes flat on a work table, and clean the rollers at the bottom using a clean cloth. Use a nylon brush to remove dirt and debris from the track. Apply silicone lubricant, and put the door back in its place. If the rollers appear to be damaged, it can be replaced by your local Andersen or Renewal by Andersen dealer.

Renewal by Andersen of Atlanta is your leading provider of home improvement solutions, such as replacement windows and patio doors. Give us a call at (888) 908-3332 or fill out our contact form. We serve customers in Atlanta, GA, and surrounding areas.

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How to Adjust a Sliding Glass Door

How to Adjust Sliding Glass Doors

Does your sliding glass door open slowly? Mine was tough to move and our young daughters could barely budge it.

I decided enough was enough and I had to figure out this problem.

So today I’m going to share 5 simple tips that will help you get your sticking sliding glass door running smoothly again.

Before we start here’s a list of supplies you’ll need:

  • Toothbrush or
  • Wire Brush
  • WD-40 or
  • Silicone Based Lubricant
  • Steak Knife (this is actually an awesome tool)
  • Vacuum
  • Screwdrivers Phillips & Slotted
  • These Amazon and Home Depot links support HRT…gracias

As you can see this type of quick fix is inexpensive, won’t take long, and will help keep your sliding glass door, well, SLIDING 😉

Step 1: Clean the Sliding Glass Door Track

Standard sliding glass doors all have tracks. The track acts as a guide for the door and also allows roller wheels to help the door run smoothly.

Standard sliding glass doors have tracks

Over time the sliding glass door track accumulates dirt and grime. This slows down your door considerably.

Use a toothbrush or wire brush to clean the inside of the sliding glass door track. I tried using a toothbrush at first but then switched over to the wire brush I use for cleaning my golf clubs. If you know someone who golfs you could borrow this kind of wire brush from them.

Use a toothbrush or wire brush to clean the sliding glass door track

Once all the dirt is cleared from the track use a vacuum to suck it up.

Vacuum all the dirt and grime removed from the sliding glass door track


Step 2: Lubricate the Sliding Glass Door Track

Use WD-40 or a silicone based lubricant  and spray the entire track.

Lubricate the entire sliding glass door track

As some fans of Home Repair Tutor know, I love using Blaster’s Garage Door spray lubricant because it’s silicone based and doesn’t attract dirt buildup. It costs about $5 and can be found at any Home Depot or Lowes here in the states.

Make sure to wipe up any overspray that lands on the floor. It will create quite a slippery surface.


Step 3: How to Adjust Sliding Glass Door Rollers for a Smoother Ride

Inside a standard sliding glass door there are adjustable rollers that help it slide back and forth on the track. There are holes on your sliding glass door that conceal the adjusting screws to these rollers.

On my door the holes had plastic plugs in them. I used a steak knife to pry the plugs loose. There are two sets of rollers on each side of the sliding glass door.

Remove the plugs that cover up the sliding glass door roller adjusting screws

I used a phillips head screwdriver to turn the roller adjusting screw. This adjustment screw will move the roller height up or down and thus, your sliding glass door height will go up or down by as much as 1/4 inch or 1/2 cm. Tinker around with the roller screws to see if the door glides better when it’s at a lower or higher height.

Turn the sliding glass door roller adjusting screws to make the door higher or lower

At this point it may not be a bad idea to spray some lubricant into the adjustment screw opening. This will help the sliding glass door rollers operate a bit better.


What’s Next

Our other tutorial shares how to update sliding glass door hardware without spending tons of money.

Grab our free guide if you’re doing a DIY bathroom remodel – it shares how to remodel a bathroom in 10 days or less

Send Me The Guide



Jeff Patterson





How to replace an Andersen roller in a sliding glass patio door

Patio Door Adjustments

To adjust your Andersen® gliding patio door:

1) Remove the caps located on the interior bottom rail of the door

2) Insert a flat blade screwdriver, turning the screwdriver clockwise to raise the panel and counterclockwise to lower the panel (see image)

3) Move one notch at a time, checking the operation of the door panel as you go

4) Close the panel to within one inch of the side jamb and check for a uniform revel from top to bottom

5) Replace caps when adjustment is complete

6) After adjusting the rollers for operation and checking for an even reveal, you may need to adjust the latch receiver. The reachout lock mechanism is designed to pull the operating panel into the weatherstripping for optimal contact

7) Close the operating panel slowly

8) When the pin on the receiver makes contact with the button on the deadlock, slowly turn the inside thumb latch to the lock position. The latch should engage the latch receiver smoothly and pull the panel into the side jamb for a snug fit

View all Maintenance Guides


Sliding track andersen door off

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Gliding patio door operating door panels can be adjusted up or down in the unit frame. If the operating panel moves stiffly, it may be dragging slightly because the door is out of adjustment. Proper adjustments of the patio door panel will ensure optimal performance of the patio door. 


Confirm if Adjustments are Needed

  1. Open the operating patio door panel slightly. Leave a narrow gap between the patio door panel door side jamb

  2. View the gap from top to bottom. The gap should be equal all the way down. If not, this would indicate that the operating patio door panel requires adjustment


 Adjust Operating Gliding Patio Door Panel

To adjust the operating patio door panel, follow the instructions provided in the YouTube® video and written instructions below. Written instructions can be found in the installation guides below. To identify your patio door Series, complete 5486_image_1 Identify My Andersen Gliding Patio Door Worksheet.  

10158_image_1 Operating Patio Door Panel Adjustments


Installation Guides:

After adjusting the rollers for operation and checking for an even reveal, you may need to adjust the latch receiver. The reachout lock mechanism is designed to pull the operating panel into the weatherstripping for optimal contact. Should your gliding patio door require latch receiver adjustment, see  Lock Installation and Adjustment for Gliding Patio Doors.


All marks where denoted are trademarks of their respective owners. ®2019 Andersen Corporation. All rights reserved.

Replacing and Adjusting Rollers on Gliding Patio Doors - Andersen Windows


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