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Why Is Urban Company Bringing Back Services It Had Discontinued

Years after discontinuing a host of services on their app, Urban Company is foraying back into them. Home chef, beauty services, interior designing is the most prominent of those services.

“Home chef is an example of services we had but had to shut down and now we are bringing it back,” said Varun Khaitan, co-founder, Urban Company in an exclusive chat with Outlook Business. “Good part is we are now bringing some of those back gradually because now we are more experienced, we have better technology, we are also smarter as people. We are ready to take up some of those challenges.”

Generally, a marker for a business’ growth potential is scaling up operations. Most businesses go into expansion mode when they find an avenue to tap into captive demand. It’s rare that scaling down operations help businesses realise their true potential. But such has been the story of one of the latest entrants to the unicorn club, Urban Company.

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Urban Company To Onboard Over 20,000 Service Professionals This Year

In its earlier avatar, like Urban Clap, the company provided a host of services. From hiring a driver through the app to employing the services of a wedding planner, the company brought the world of chores to your fingertip. But in its new form as Urban Company, several of these services were discontinued a few years back, around 2018. 

“The model that we run today is very different from the models we started with. At one point we had more than 100 categories and did not know which would succeed and which would not. Today we don’t have even ten,” Khaitan explained.

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As UrbanClap, the company understood then that there was a huge demand for services such as photography, carpentry, and beauty services, among others. However, a big chunk of those services could not be standardised.

“What we learned was that there are two kinds of services. Those that can be standardised easily, those that cannot be,” said Khaitan. “A facial or a plumbing service fall in the first category, but something like a wedding photographer falls in the second category. The non-standardised services we shut down and at one point that meant shutting down 50 percent of the revenue of the company.”

The gamut of non-standardised services that the company was offering, the founders soon realised, were not working for customers. In a largely scattered and unorganised market like India, it is difficult to assure the quality of these kinds of services. Extensive research undertaken by Urban Company made the investors and founders realise that there was a need to delve deeper into certain categories and hone everything into an experience – right from customers discovering what they want to fulfillment of the services.

“Like home interiors and projects is something we had shut down then. But we have started building with home painting and now we know how to do large home projects which require a team of people, are expensive, non-standardised, which take multiple days,” said Khaitan. “Earlier some categories of services we thought were customized, were not customized but difficult to standardize. And now we are ready to take up some of those challenges.”

Launched in November 2014 in Delhi, UrbanClap then had very few service professionals. In the last seven years, it has expanded to cities beyond Delhi to international markets like Saudi Arabia, the UAE, Singapore, and Australia, creating a fleet of over 40,000 trained professionals. Today, Urban Company is Asia’s largest online professional home service provider. In April this year, the company raised its Series F funding worth $255 million, thereby entering the unicorn club. The funding was led by Dragoneer and Wellington Management and Prosus Ventures, including participation from Tiger Global, Steadview, and Vy Capital. The latest round of funding values Urban Company at $2.1 billion.

Sours: https://www.outlookindia.com/website/story/feature-why-is-urban-company-bringing-back-services-it-had-discontinued/394522

UrbanClap

UrbanClap is a leading online marketplace for local services such as repair & maintenance, home cleaning, homecare & design, pest control, packers & movers, business services, event management, weddings & party management, health & wellness, salon, etc. UrbanClap was founded in 2014 and it is headquartered in Gurugram. The company has grown significantly since its launch and currently it offers more than 100 services. It has more than 1 lakh trained and skilled professionals including plumbers, electricians, wedding photographers, makeup artists, DJs, chartered accountants (CAs), etc. The company has operations in various cities including Delhi-NCR, Bengaluru, Mumbai, Chennai, Hyderabad, Pune, Ahmedabad, Kolkata, Noida, Faridabad, Gurugram, and Ghaziabad. Till now, UrbanClap has served more than 3 million customers across the country.

UrbanClap has received investments worth around $60 million through six rounds of funding. Investors include VY Capital, Trifecta Capital, Bessemer Venture Partners, SAIF Partners, Accel Partners, Ratan Tata, Kunal Bahl and Rohit Bansal.

Source: www.urbanclap.com/delhi-ncr

2017 Awarded with Silver Award at the Abby Awards in the Gender Sensitive Brand Film Category.
2017 Recognition from The South – Asia Laadli Media and Advertising Awards
2016 Acquired HandyHome, an after sales services platform
2016 Acquired GoodService, concierge services provider
2015 Raised $25 million in a Series-B round of funding led by Bessemer Venture Partners

 

Updated: May, 2018

Sours: https://www.ibef.org/industry/ecommerce/showcase/urbanclap
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Urban Company

UrbanClap is now called Urban Company! We have taken multiple steps to ensure a hygienic service experience in the safety of your home. Our professionals wear masks, gloves & sanitise all equipment before service. Through the app, you can book at home services - from beauty & wellness for women & men, to home repairs & maintenance, such as AC servicing, electrician, plumber & carpenter. The complete list of at home services is as follows:

Beauty and Wellness: Salon at home, Spa at Home, Party Make-up, Parlour at Home, Massage at Home, Haircut for Men

Health at Home: Yoga Trainers, Fitness Trainers

Repairs: Electricians, Plumbers, Carpenters, AC repair, Washing Machine Repair, Refrigerator Repair, RO or Water Purifier Repair, Microwave Repair, Geyser Repair, Chimney and Hob Repair

Cleaning and Pest Control: Home Deep Cleaning, Pest Control, Bathroom Cleaning, Sofa Cleaning, Kitchen Cleaning, Carpet Cleaning, Car Cleaning

Home Projects: Home Painters, Packers and Movers

Choose from over 50+ services and book home services on the app based on pre-approved prices. Avail at-home services from trusted and background-verified professionals.

We’re currently live in: New Delhi, Bangalore, Mumbai, Chennai, Hyderabad, Pune, Ahmedabad, Jaipur, Kolkata, Chandigarh, Lucknow, Ludhiana, Visakhapatnam (or Vizag), Vadodara, Nagpur, Kochi, Bhubaneswar, Surat, Indore, Bhopal, Noida, Greater Noida, Faridabad, Gurgaon, Ghaziabad, Thane, Navi Mumbai, Secunderabad, Dubai, Abu Dhabi, Sydney, Singapore

UrbanClap, now Urban Company, is the highest rated, highest ranked app in House & Home category, used by over 5,000,000 customers! For any queries, use ‘help center’ in the app.

Privacy Policy: https://www.urbanclap.com/privacy-policy

Sours: https://play.google.com/
Urban company service// bathroom cleaning// deep kitchen cleaning

How UrbanClap grew one on-demand service at a time

But though the “what" and “how" were yet to be discovered, Bhal and Khaitan were convinced they were ready to take the plunge. “The idea was to build an enduring business, no matter what it takes," recalls Bhal with a wide smile.

Abhiraj Bhal, co-founder of UrbanClap.

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“We spent several weekends during our stint at BCG, just discussing what kind of business we could start…these conversations went on for two years until one day we told ourselves either we should act on it or just face the brutal reality that we don’t have the guts," he says.

In the summer of 2013, Bhal and Khaitan returned to India and launched their first venture, Cinemabox, that made entertainment devices for buses, trains and planes.

Around the same time, Raghav Chandra, who would later join Bhal and Khaitan’s venture as the third co-founder leading technology, was building Buggi.in—a mobile application to book on-demand autorickshaws.

A computer science graduate from the University of California, Berkeley, Chandra previously worked with Twitter. He had also moved to India in 2013 to become a part of the growing club of entrepreneurs in the country.

By May 2014, both Cinemabox and Buggi had to shut shop after operating for six and eight months, respectively. “We (Bhal and Khaitan) felt that there was not a very large market opportunity and the profit pool that we were chasing was very limited. We decided to shut the company down," explains Bhal.

In 2014 when Abhiraj Bhal (left) and Varun Khaitan (centre) wanted a tech co-founder, in another part of the world Raghav Chandra was looking for a business co-founder. A mutual friend brought them together.

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But the entrepreneurial spirit was very much alive.

“Even though our first start-up failed, we were really rock solid in our commitment (to start a business). We were not affected by the decision to shut the first start-up. We moved on to the next start-up real quick," says Bhal.

While Bhal and Khaitan wanted a tech co-founder, in another part of the world Chandra was looking for a business co-founder. A mutual friend brought them together.

The three of them pooled in Rs10 lakh each to set up UrbanClap, which was incorporated in December 2014.

The idea behind UrbanClap was to redefine how local services and servicemen were being hired in India. The founders saw opportunity in the broken system

The idea was to redefine how local services and servicemen were being hired in India. The founders saw opportunity in the broken system of how the country connected with various service providers.

To search for an electrician or a plumber, people had to ask friends and neighbours or flip through yellow pages.

“Our personal experiences made us realize that even in 2014, hiring local service providers was actually extremely hard and difficult—whether it is a reliable plumber or a reliable yoga trainer or a reliable wedding photographer," says Bhal.

This realization led to the formation of UrbanClap, which would soon become India’s largest online services platform.

The name UrbanClap wasn’t the first choice of the founders, who almost spent Rs2 lakh to buy the domain Prohunt.com. Among names such as Prowaala, Ovalslate, Worthyfit, Prodiary, Protrumpet, Joystation, Servemonk, UrbanClap emerged the winner.

The company began with a vision of going beyond being a mere search and discovery platform by building a business model that encompasses on-boarding service providers, training them, managing quality control while at the same time giving users the assurance of standardized services and prices on a platform where they could make payments and write reviews.

Bhal says that online versions of directories such as Yellow Pages were created even with the first wave of the Internet. But they did not fundamentally re-imagine the model, relying on the customer to do all the legwork of finding the service providers themselves.

Our personal experiences made us realize that even in 2014, hiring local service providers was actually extremely hard and difficult—whether it is a reliable plumber or a reliable yoga trainer or a reliable wedding photographer- Abhiraj Bhal

“And consequently if you had to find a plumber two-three years back in India, then it could take you an afternoon to find one. And if you had to find a wedding photographer or a yoga trainer, it could take you few days. And honestly, it shouldn’t be that tough," says Bhal.

The UrbanClap founders started aggregating service providers on the one hand and building an online platform on the other, enabling customers to request services online through their website or mobile application.

“Essentially, as an end-to-end service delivery play, users specify the service they needed and everything is standardized, the pricing, service and the experience," says Bhal.

UrbanClap, which currently lists 107 services, started by listing services that had a higher ticket size—experiential categories such as wedding photographers, yoga trainers, interior designers, dieticians.

At the time when UrbanClap began its journey, hyperlocal firms such LocalOye and Timesaverz were already operational. Timesaverz had raised an undisclosed amount in seed funding in 2014. Other companies such as Housejoy, Zimmber, Taskbob, Spini and BookMeIn were also launched during 2014. These companies are among the top 10 funded hyperlocal services start-ups.

UrbanClap grew fast and soon caught the eye of investors. Within six months of building the product, it received a seed funding commitment in January 2015. “I remember when SAIF Partners told me (that) they would cut a cheque for us of $1 million, we were thinking wow!—are they seriously going to do that?" says Bhal.

However, the funding didn’t come in until April. “We did sign a term sheet with SAIF in December 2014 and then Accel (formerly known as Accel Partners) came on board in January (2015), and in the meantime Kunal (Bahl) and Rohit (Bansal) also wanted to participate, which took us some time to finally close the round," he explains. Bahl and Bansal are founders of e-commerce firm Snapdeal.com.

In April 2015, the company announced it had raised Rs10 crore in a seed funding round led by SAIF and Accel.

Two months later in June, UrbanClap raised an additional $10 million from SAIF and Accel to boost expansion. In November, it went on to raise $25 million in a funding round led by Bessemer Venture Partners and existing investors.

I remember when SAIF Partners told me (that) they would cut a cheque for us of $1 million, we were thinking wow!—are they seriously going to do that?- Abhiraj Bhal

By the end of 2015, UrbanClap had already become the most funded start-up in the hyperlocal segment. Out of the total of $77.5 million raised in the segment across 27 rounds in 2015, UrbanClap raised $36.6 million in three rounds, according to Tracxn, a start-up data tracker.

In December 2015, Ratan Tata, former chairman of Tata Sons Ltd, invested an undisclosed amount in UrbanClap.

By that time, the hyperlocal segment was booming. Housejoy.in (Sarvaloka Services On Call Pvt. Ltd) raised Rs150 crore in funding led by e-commerce giant, Amazon India in December 2015, which made it the second most funded start-up in the segment. Housejoy is also backed by Vertex Ventures, Qualcomm Ventures and Ru-Net Technology.

In the last two years, the on-demand services sector has witnessed some consolidation. Zimmber, founded in 2014, acquired Dhulai, a laundry services firm, in 2015.

Mint reported in February 2016 that Taskbob (Crenovative Ideas Pvt. Ltd) acquired Zepper Services Pvt. Ltd in November 2015. Others, such as Timesaverz Dotcom Pvt. Ltd have been reported to be in talks with category-focused firms to expand services and enter new cities.

But the high-growth sector has also seen the likes of Tiger Global-backed LocalOye (Imma Web Pvt. Ltd) lay off 60 of its 200 employees in 2016 after automating processes at its call centres.

The hyperlocal services segment is still at a nascent stage in India and more than competing with each other, these companies are collectively challenging the status quo of how service providers operate in the country.

The hyperlocal services segment is still at a nascent stage in India and more than competing with each other, these start-ups are collectively challenging the status quo of how service providers operate in the country

Neha Singh, co-founder of Tracxn, points out that supply aggregators such as UrbanClap and Housejoy are competing more with standalone service providers such as MyGlamm (that provides only at-home beauty services), than traditional listing firms such as Justdial.

As per Tracxn, over 270 start-ups catering to home services have been set up in India in the last five years. These include both horizontal firms that have numerous services categories, and category-specific aggregators providing specific services such as laundry, home cleaning, plumbing, wedding planning, photography and fitness instruction.

Providing beauty services is UrbanClap’s most important category—on an average, 65% of monthly orders are from repeat users.

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By way of comparison, hyperlocal services in China have received six times more funding than those in India.

More than $87 million has been invested in start-ups in India since 2011. Compared with this, companies in China and the US had raised more than $534 million and $1.23 billion, respectively, until October 2016.

Comparing the most funded hyperlocal start-ups: UrbanClap raised $36.6 million in the past two years, China-based 58Daojia, also founded in 2014, raised $300 million and US’s Thumbtack, founded in 2009, raised $273.85 million.

UrbanClap has created a technology platform, a website and a mobile app, and has a presence in eight cities.

Getting the categories right

Among the top categories by contribution to revenues, services such as beauty, home repairs, electricians, plumbers and carpenters form a significant chunk.

In fact, Bhal refers to beauty services as the company’s anchor and the most important category. “I can just thump my chest and promote beauty as a category for any new customer," he says. The category brings in the highest proportion of UrbanClap’s revenue at 20%.

The company’s other top categories by revenue include yoga and fitness, academic tutors, wedding services and movers and packers.

Services such as beauty, home repairs, electricians, plumbers and carpenters form a significant chunk of UrbanClap’s revenue

While training is a prerequisite for sustaining quality, it is not among UrbanClap’s highest spends. “Our supply team doubles up as trainers in the electricians, plumbers, carpenters and appliance categories, and we only have eight specialist trainers for beauty on our payrolls," says Bhal. The company has also standardized the procurement of products used by the beauticians.

UrbanClap monetizes by way of charging a percentage commission of the value of services rendered. In case of beauty, its take rate is 20% of the value of services rendered. As a result, beauticians are able to see a three-four times increase in earnings vis-à-vis working in a beauty salon, says the company. “If you see the economics in a beauty parlour—the beautician keeps 15-20% and the parlour keeps 80%. So, for us, it is reverse math; from earlier making 15%, now (they) make 80% and this is from where they get 3-4x jump in their monthly earnings," points out Bhal.

“From a place where these beauticians are earning ₹ 0,000-15,000 monthly, some of our beauticians (are able to) earn upward of ₹ lakh (a month). It is simple math; average ticket size is ₹ ,500, and on average she does two to three jobs a day, that is a daily earning of ₹ ,000-4,000 of which UrbanClap keeps 20%. Even if we take a conservative amount of ₹ ,500, then UrbanClap’s 20% share amounts to ₹ 00 and remaining ₹ ,800 goes to the beautician. With cosmetics and other monthly expenses of ₹ ,500, and them working for 25 days, that itself is ₹ 65,000-70,000 (income)." explains Bhal.

Building for an IPO

“We are not building this company to sell. We are building this company to last forever, so we are not going to sell. We will go for an initial public offering (IPO) and we will be a very large Indian and potentially a global company," says Bhal.

Since UrbanClap earns per transaction and not by advertising vendors on its platform, Bhal says the company is chasing a large profit pool, which makes it a lucrative investment option.

Singh of Tracxn agrees. “UrbanClap in that sense has got a good head start—they are No. 1 right now, if they execute right, they can maintain this position," she says.

We are not building this company to sell. We are building this company to last forever, so we are not going to sell. We will go for an IPO and we will be a very large Indian and potentially a global company- Abhiraj Bhal

UrbanClap became the segment leader 24 months after its inception, but a bigger test would be in maintaining this lead. Given the presence of companies such as Amazon in on-demand services (it invested in Housejoy), a natural question that emerges is: Would the segment survive on its own in the long term or would it get subsumed in a larger sector?

Online home services start-ups create a new generation of entrepreneurs

Bhal is clear there is no possibility of UrbanClap getting absorbed into another ecosystem. “Our promise is not that shallow. I think if we were in the information business, then any of these (e-commerce companies) could disrupt us, but we are not in the information business, we are in the service discovery and delivery business, which needs curation, quality control, training, making sure that the person is on time, standardization, and a lot of operations," he reasons.

In addition, experts point out that hyperlocal services will not be a winner-takes all market; that among many firms there would be one brand that would disproportionately take up a large share in the horizontal space. But this would take time. An online marketplace in such a segment takes time to establish itself due to the inherent lags in the process of curating and on-boarding service providers.

UrbanClap rejects as many as 75% of the supplier applications it receives to keep quality intact, says Bhal. The company currently has 150,000 suppliers in the pipeline, of which up to 50,000 will be accepted as service partners in the next one year.

UrbanClap has created a technology platform, a website and a mobile app, and has a presence in eight cities: Ahmedabad, Bengaluru, Chennai, Delhi, Hyderabad, Kolkata, Mumbai and Pune. Thanks to the funding it received in December, the company currently has a runaway for up to two- and-a-half years, says Bhal.

With a team of 320, the company clocks about 7,000-8,000 service requests daily. While the average basket size is Rs3,000- 4,000, the price of a service can range from Rs200-250 for plumbers to as high as a few lakhs for an interior design project.

With a team of 320, the company clocks about 7,000-8,000 service requests daily. While the average basket size is Rs3,000- 4,000, the price of a service can range from Rs200-250 for plumbers to as high as a few lakhs for an interior design project.

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Beauty continues to witness the maximum number of orders. On an average, 65% of monthly orders are from repeat users, those who have consumed at least one service before.

Having partnered with over 65,000 service providers across the eight cities, UrbanClap has served more than 1.5 million users in the last two years, as per its website.

Among the cities, Delhi contributes the largest share to its revenue, followed by Bengaluru and Mumbai. While the services were recently launched in Ahmedabad and Kolkata, Bhal targets a launch in Chandigarh and Jaipur by March.

We want UrbanClap to become a verb when it comes to hiring local services. The next time somebody needs a plumber, a wedding photographer or a yoga trainer, or a beautician, then the immediate reaction should be let’s UrbanClap it- Abhiraj Bhal

Bhal estimates a five- to sixfold jump in revenue in the next 12 months. He, however, declined to share the revenue numbers of the company.

According to official documents filed with the Registrar of Companies, UrbanClap posted a loss of Rs59.2 crore on revenue of Rs2.8 crore for the year ended March 2016.

UrbanClap has disrupted the model by taking out the middleman: Abhiraj Bhal

Going forward, UrbanClap envisions becoming a part of every household in the next five years in every aspect of how they consume local services in India. “We basically see ourselves as the company that has defined the way people hire local services. We want UrbanClap to become a verb when it comes to hiring local services. The next time somebody needs a plumber, a wedding photographer or a yoga trainer, or a beautician, then the immediate reaction should be let’s UrbanClap it," says Bhal.

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Sours: https://www.livemint.com/Companies/ck6h9KKDL9Aw1SCgzvMLRM/The-building-of-UrbanClap-one-ondemand-service-at-a-time.html

Clap services urban

Urban Company is on the lookout for 15,000 service professionals as it wishes to tap into 50 cities by the end of this year

  • claims to have 40,000 on its platforms.
  • The company is also testing out new services on its platform.
  • Urban Company has its presence spread across India, Dubai, Australia, Singapore and Saudi Arabia.
On-demand home and beauty services startup Urban Company, previously known as Urban Clap, is now on the lookout for 10,000-15,000 service professionals as it plans to expand to 50 cities across India by the end of this year or early 2022. The company is also looking to add new services to its businesses.

The seven-year-old startup claims to have over 40,000 services professionals listed on its platform for beauty and home segments. Of these about 12,000 are women. The company claims to have been adding 3,000 to 5,000 partners every month as its business has witnessed an uptick during the pandemic.

Varun Khaitan, co-founder of Urban Company, told Business Insider that the service professionals onboarding grows linearly with the expansion in business. “If the business grows 2X, you sort of need to have 2X more partners,” he added.

Khaitan emphasised that their business is currently two-fold of what it was pre-pandemic (February 2020). The company did see a dip during the second wave of COVID-19 in April-May 2021. “By October [2021] that should go to 3x of pre-COVID. That's really the big milestone that we are all moving towards,” Khaitan said.

Urban Company is on the lookout for 15,000 service professionals as it wishes to tap into 50 cities by the end of this year

Home and beauty segments contribute 50-50 to Urban Company’s revenue

Founded by Abhiraj Bhal, and Khaitan in 2014, Urban Company has its offerings spread across the home and beauty segment in India, Dubai, Australia, Singapore and Saudi Arabia. It offers home services and beauty services like hair care and skin care; spa services at home; and home-related services like cleaning, plumbing, carpentry, appliance repair, painting and more. The company claims to have added over 10,000 professionals since 2020.

Urban Company is on the lookout for 15,000 service professionals as it wishes to tap into 50 cities by the end of this year

Khaitan added that the home and beauty segment is half-and-half of their businesses overall.

Mukund Kulashekaran, senior vice president of business at Urban Company, added that the Gurugram-based startup is also testing out several new services —- like nail art and advanced treatments like hair removal or laser hair removal — to add to its platform. It is also starting to do appliance repairs over video call, where the professional can guide a customer on how to repair certain electronics and appliances over video calls.

He added that the men’s grooming segment, which was launched right before India announced nationwide lockdown in March 2020, has seen 150,000 transactions to date. Meanwhile, its spa business is at 200,000 deliveries. Meanwhile, it’s salon-for-women business has grown at the same pace, Kulashekaran noted.

Will Urban Company be able to sustain this growth post-pandemic?

While Urban Company may have witnessed an uptick in their demand and supply since 2020, the question remains whether it would be able to sustain it once things go back to normal and customers get more comfortable with going out.

Devendra Agrawal, founder of investment bank Dexter Capital, told Business Insider that COVID-19 has caused permanent changes in habits in several segments. While most people would have preferred salons earlier, the convenience and pricing offered by Urban Company has the potential to cause that change in habit.

“Similarly on the supply side, earlier for stylists there won't be any option but to work in a salon on a meagre salary, but such stylists are getting their income multiplied with help of Urban Company. Whenever technology and operations come together to give great customer experience, it creates a wonderful moat. We have seen this in the case of Amazon and in has created that wonderful moat so the uptick is likely to stay post-pandemic as well,” he added.

Urban Company competes with Amazon-backed HouseJoy in the home category. Quikr’s ‘AtHomeDiva’ was a competitor for Urban Company in the at-home beauty services segment, but the company shut down in 2019.

Agrawal believes that any large or lucrative sector is always under threat of being penetrated by larger players. That’s what has happened in the e-commerce and groceries segments with the entry of Reliance and Tata.

“However, the segment Urban Clap caters to, may not be easy to crack for a large player organically, which means the only option is inorganically. Unfortunately, there are not too many high quality players of scale, which are in this segment so it may actually mean that Urban Company actually becomes one large player in this segment,” he added.

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Sours: https://www.businessinsider.in/business/startups/news/urban-company-on-lookout-for-15000-service-professionals-in-50-cities-in-india/articleshow/85447261.cms
Liza's vouches for UrbanClap Maid services

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Description

UrbanClap is now called Urban Company! We have taken multiple steps to ensure a hygienic service experience in the safety of your home. Our trained local experts wear masks, gloves & sanitize all equipment before service. We offer the following services -

Australia: Professional home cleaning, Home Deep Cleaning & Salon at Home.

India: Salon at home for men and women, massage at home for men and women, AC service and repair, home deep cleaning, electricians, plumbers, carpenters, pest control, painting & more.

Singapore: Regular home cleaning, deep cleaning, AC servicing and manicure/pedicure, facials, hair dressing at home.

United Arab Emirates: Part-time cleaners, salon at home, sofa cleaning, electricians, plumbers, carpenters, and more.

Saudi Arabia: AC Cleaning and Repair, Home Deep Cleaning, Professional Sofa Cleaning and Professional Carpet Cleaning. More coming soon.

* Find relevant and frequently bought together services easily. Never miss adding services you’d like to try.
* Refresh payment experience.
* Bug fixes

Ratings and Reviews

4.7 out of 5

377.5K Ratings

Go to app for massages, home cleaning services and more

When one lives in a city, you tend to be more busier and sometimes doing our own house cleaning gets difficult, reasons could be being lazy or actually being busy😁. For people like me who want their own time in the weekends or when not working; a little help from somewhere is a blessing. And for me, Urbanclap truly is a blessing. They have trained professionals, be it for full body massage, salon services or cleaning your home. Stating these services because I have used them and I have been more than happy several times. The best part is that you can book the same professional again; this is helpful as you will know how they operate and the service expected from them. Today, I took bathroom cleaning service; post cleaning my bathroom looked brand new, clean and shining. Every inch of the bathroom was cleaned and a great service was delivered. Always greatful. I highly recommend Urbanclap services to all of you. Try it. If you haven’t tried it yet. It’s worth it 😊 Thank you Urbanclap for making me smile every time I take your service.

Not reliable in smaller towns

I have been a long standing user of UC services in Bangalore and have found them to be utterly professional and reliable. Cut to Indore a relatively small but bustling town in MP where I moved recently and it’s services hit the rock bottom. The house deep cleaning was of average quality with the crew constantly whining about various triflings. Then came the real shocker: we wanted our chimney to be deep cleaned and installed. One evening I received a message that the payment had failed on the app and since no one can be expected to sit gazing at the app all the time I missed the message and realised much too late that though the amount had been debited from my account, for some strange reason it was showing as failed on the app. Then I rebooked the same order for 11 am next morning. Having been bitten once, I, after several frustrating attempts, managed to get one of the UC executives to call me. In the conversation he promised several times that the professional would arrive for the service on time. Did it happen? Of course not. UC wasn’t even able to assign the work to a professional and despite several requests for a call back no one called. Got the feeling that they simply don’t care. Finally when I managed to get someone to call by requesting a call back for an unrelated issue, the compensation offered for all this harassment was Rs 50!!!
There is nothing to clap about Urban Company, not at least in relatively small towns

WORST SERVICE

I had an awful experience with UrbanCompany service. I booked a professional cleaning service and Oh boy, it’s worse than what regular maids do at home. I complained about this and they didn’t do anything about it. One thing that’s bothering me is my review doesn’t appear in the feedback section which is visible to everyone. When I checked further, I see only positive ratings and reviews. It’s clearly unfair and no point in having the feedback section. Since there’s no option or way to get support from them, I have decided to rate them in AppStore. There’s no use of customer support and if you are lucky enough, you find a right person for job and if not, they don’t assure anything or help with resolution. Definitely not a professional service. They lack skills/techniques and I can tell this because we usually hire professional cleaners regularly.

They ensure no negative reviews are not visible in the app under reviews section. The only way they could get 4.6 here is by scam. Most of the 5 rated reviews has negative comments and the selection could only be by mistake.

You can go for local vendors than using UrbanCompany app as the only additional service is customer satisfaction support which they don’t do it right anyway so I don’t see any point in using this app. Atleast with local vendors you don’t take additional time contacting customer support and wasting time writing 100 emails or attending calls which is of no use.

The developer, URBANCLAP TECHNOLOGIES INDIA PRIVATE LIMITED, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Location
  • Contact Info
  • Search History
  • Identifiers
  • Usage Data
  • Diagnostics

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • Search History
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Information

Provider
URBANCLAP TECHNOLOGIES INDIA PRIVATE LIMITED

Size
147.8 MB

Category
Lifestyle

Compatibility
iPhone
Requires iOS 12.1 or later.
iPad
Requires iPadOS 12.1 or later.
iPod touch
Requires iOS 12.1 or later.
Mac
Requires macOS 11.0 or later and a Mac with the Apple M1 chip.
Languages

English, Arabic

Age Rating
4+

Copyright
© 2016 UrbanClap Technologies India Pvt. Ltd.

Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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Sours: https://apps.apple.com/in/app/urban-company-urbanclap/id1032480595

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