Problems using voucher codes
Follow these steps to resolve common issues with redeeming PlayStation™Store vouchers.
Check your voucher code
Enter the voucher code exactly as printed. Carefully scratch using a coin to reveal all digits.
Every PSN voucher code contains twelve digits. Ten-digit discount codes can only be redeemed when making a purchase. Any code with a different number of digits will not be accepted by PlayStation Store.
Ensure that the code is still valid. Some codes have an expiry date listed on the voucher.
Some subscription vouchers need your credit or debit card details to be added to your account before they can be redeemed. You will see a pop-up message when attempting to redeem this type of voucher. Please visit the How to add a card article for instructions.
Still having issues redeeming a voucher code?
- Visit the PlayStation Network Status page. Please wait until the lights are green before trying to enter the code.
- Sign out of Account Management (on web browser) or exit PlayStation Store and sign back in to refresh your account.
PlayStation Store voucher code is damaged
If your voucher code is printed on a receipt, please contact the retailer to recover the code.
For all other types of damaged voucher, please contact us, describing the date of purchase and the retailer. You may be asked to provide proof of purchase and pictures of both sides of the voucher.
PlayStation Store voucher is already redeemed
Please check the transaction history of each account associated with your PlayStation systems — top ups will show as ‘Wallet Funding’. You may also need to check whether the content is already in your library (download list on PS3 and PS Vita).
If you are sure that you haven’t redeemed the voucher, please contact us, describing the date of purchase and the retailer. You will be asked to provide proof of purchase and pictures of both sides of the voucher.
Some voucher codes require activation at the time of purchase. Please check the voucher — it will state ‘no value until activated at register’ on the front and back. If this type of voucher is not working, please check with the retailer that it was correctly activated.
The region for each code is printed on the voucher. Unfortunately, voucher codes can only be redeemed in the same PlayStation Store region — it is not possible to change the region of an account (the region was selected when the account was set up).
If the problem you have experienced is not solved or explained above, contact us for further assistance.
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