Surface pro battery issues

Surface pro battery issues DEFAULT

Microsoft Surface Pro 5 and 6 are reportedly suffering serious battery problems

Surface Pro 5 and 6 hybrids are being affected by frustrating battery issues in some cases, at least going by reports from a number of owners online.

This was highlighted by Windows Latest which spotted several posts on Microsoft’s Answers.com support forum, and while some posts date back quite some time (to April), there are a number of recent complaints pointing the finger at Microsoft’s latest update for the Surface Pro 5 and 6.

This particular firmware update was supposed to give users better battery performance, but at least according to these reports, it has made things worse.

The most recent thread has two users airing their grievances, with the original poster saying that their Surface Pro 6 is losing 10 to 15% of its battery while the device is turned off. A second user notes that following the recent August firmware update, in a hour period, their SP6 battery is draining 20% when the machine is turned off. Nasty.

In another thread, a Surface Pro 5 user observes that: “My battery has been experiencing significant capacity issues. A full charge lasts at most 3 hours on normal load (mostly spreadsheet, Word), which fluctuates wildly and has been decreasing.”

The user adds that: “I started noticing worsening battery issues roughly correlating with the Aug19 and Sep18 updates.”

A Microsoft MVP and very active volunteer moderator at Answers.com, Barb Bowman, responded to say: “It took them [Microsoft] 9 months+ to acknowledge battery issues with SP3 and the fixes didn’t solve everything. This issue is just starting to trend. I keep emailing an internal contact on it but no replies.”

Later in the thread, Bowman adds: “I’ve seen more than a few reports on SP [Surface Pro 5] this past week that look like yours. When I asked an internal contact about this, he asked that people use the Feedback Hub to report a problem and share the link back in a reply here (also include [a] battery report in the problem report).”

So by all accounts, this is your best course of action, for now. And keep your fingers crossed that Microsoft is investigating this and looking into any possible battery problems caused by the latest firmware update.

Plentiful evidence

We found evidence of these issues on Reddit, too. A Surface Pro owner observed: “Since the update [August firmware] for Surface Pro 6, a few new bugs were introduced:

“Due to a faulty BDPROCHOT reading, the device can be stuck at MHz after charge. A modern computer stuck at MHz is unusable.

“The battery reading is broken. When the power state changes, it can be stuck at %. A mobile device that cannot give battery states is unusable on the go … Plenty of reports about the stuck battery indicator here and there, people are just realizing it.”

Another poster follows up: “I own a Surface Pro 5, battery discharge rate has been broken a while ago in a firmware update. Yet not fixed.”

Note that regarding the separate MHz bug also mentioned above, we’ve already heard other reports of this crippling problem.

It certainly seems that Microsoft has got some serious work to do in ironing out the various issues documented here, and hopefully we’ll get some official acknowledgement of the battery problems soon enough.

Darren is a freelancer writing news and features for TechRadar (and occasionally T3) across a broad range of computing topics including CPUs, GPUs, various other hardware, VPNs, antivirus and more. He has written about tech for the best part of three decades, and writes books in his spare time (his debut novel - 'I Know What You Did Last Supper' - was published by Hachette UK in ).

Sours: https://www.techradar.com/news/microsoft-surface-proandare-reportedly-suffering-serious-battery-problems

Hi hyeyum,

Thank you for reaching out to Microsoft Community.

Correct, Surface Pro 7 has up to hours of video playback for its battery life. For the battery drain issue, this could just be happening on some but I would like to confirm if you have done these steps already. If not yet, please try these steps to troubleshoot the device:

1: Run Surface Diagnostic Toolkit and check Windows Update

2: Update drivers and firmware

                               Check what is the current OS Build of your Windows version by going to Settings > System > About.

                               Go to Download driver and firmware for Surface, choose Surface Pro 7 then click Download on the next page.

                               Choose the .msi file that matches your current OS Build and click Next.

                               After downloading, run and install the .msi then Restart.

3: Check Startup Programs

                              Open Task Manager

                              Click the Startup tab on top

                              Please check what are the applications or programs running upon Startup, if you see apps not needed upon startup, try to disable them.

If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

Kind Regards,

Marrion Y.

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>Because I feel my Surface Pro barely works for 4~5 hours (Wifi with google docs, or simple work, etc.) not up to hours

>

 

I have seen so many reports like this..

https://mspoweruser.com/surface-propoor-battery/

 

Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

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I am getting to 8 hours of battery life.  Doesn't matter if I am just watching YouTube videos, or doing work using Microsoft Office apps.  Also, my Surface Pro 7 (i5, 8 ram, ssd) was not new, it was an open-box excellent condition purchase from Best Buy.  Anyway, here are some of the things I did to increase my Surface Pro's battery life:

1. Made sure all background apps are always turned off.

2. Use Microsoft Edge Carney browser (Google Chrome is a big drain on the battery).

3. Unless I am using it, I always have the Edge Carney browser closed. 

4. I keep screen brightness at around 50%%.

5. Battery saver mode is activated as soon as the battery's charge goes below %.

6. Applied some of the tips from this webpage, "Ultimate Tips to Max Out Microsoft Surface Battery Life" (https://surfacetip.com/)

7. Instilled this driver/firmware update,  SurfacePro7_Win10_(https://www.microsoft.)

8. Most importantly, uninstalled this driver/firmware update, SurfacePro7_Win10_this driver/firmware update increased my battery's life by around 2 hours. 

Hope these things work as well for you as they did for me

Update 7/14/  After instilling the Windows 10 update my battery life has dropped to 6 hours and 30 minutes of continuous YouTube viewing (50% brightness, battery saver and Wifi on, Bluetooth off).

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I am getting to 8 hours of battery life.  Doesn't matter if I am just watching YouTube videos, or doing work using Microsoft Office apps.  Also, my Surface Pro 7 (i5, 8 ram, ssd) was not new, it was an open-box excellent condition purchase from Best Buy.  Anyway, here are some of the things I did to increase my Surface Pro's battery life:

1. Made sure all background apps are always turned off.

2. Use Microsoft Edge Carney browser (Google Chrome is a big drain on the battery).

3. Unless I am using it, I always have the Edge Carney browser closed. 

4. I keep screen brightness at around 50%%.

5. Battery saver mode is activated as soon as the battery's charge goes below %.

6. Applied some of the tips from this webpage, "Ultimate Tips to Max Out Microsoft Surface Battery Life" (https://surfacetip.com/)

7. Instilled this driver/firmware update,  SurfacePro7_Win10_(https://www.microsoft.)

8. Most importantly, uninstalled this driver/firmware update, SurfacePro7_Win10_this driver/firmware update increased my battery's life by around 2 hours. 

Hope these things work as well for you as they did for me

 

Here is my response in another thread: https://answers.microsoft.com/en-us/surface/forum/all/microsoft-surface-probattery-life/1ece79afc0-a2cc97ee47e8 

This seems like a great patch solution for people that are a bit techie & savvy. I have not tried this myself and will look into the firmware piece, as I really believe that this is a software issue as people have received replacement units and still have the horrible battery life. This is why I have not sent for a replacement as I have no other issues with the hardware and reset the OS twice to make sure the setup is ok.

Between points 1,3,4 &5, these are not normal things one should have to do to extend battery life. On number 2, indeed Google Chrome is a hog on battery (depending on how it is setup ie: extensions, adblockers, 3rd parties Add-ons/EXT,etc). There is the new MS Edge Chromium, which has the same issues in my opinion. The regular MS Edge browser was not so bad, but not a fan for me or others out there. There are other choices/options in this regard anyway.

Number 6, I had done most of what the suggestions are mentioned, installed BatteryBar, create a new PowerPlan, Cortana for me is completely off (i just don't use it at all). As for the rest, it mentions to turn off practically everything It is unacceptable to have to do all this to reach a proper & respectable battery life. What is the point to have a tablet where most of the options needs to be off to workridiculous!

Unfortunately, this is not the right or permanent solution. Microsoft needs to fix the issue at the core, either software or hardware. The latter will obviously not happen due tot he way of the design. But nevertheless, if they claim they had hours in the lab, there is no reason that we should not get a respectable 6/7 hours minimum out of the box!

I truly believe this is a software (Firmware) issue as I mentioned in my previous post above.

My new work tablet, Lenovo, gave me hours with absolutely not tweaks (confirmed with IT dept.) and cost $ less!! WTH!!. I would play movies, surf, work, etcand get great battery life. (the company replaced all the surface tablets (that was the only tablets we had) because of the battery life issue). good way to lose business customers hey MS? 

MS keeps putting their head in the sand and ignoring the issue altogether as we have not seen any significant fixes for this issue in years, meaning all other Surface have had battery issues (big & small).

Microsoft, you need to fix it! Plain & Simple!!

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Yup, same problem here. They are all doing it. I tried all the suggestions and it doesn't matter. The machine is very powerful, for what it is, but the battery cannot keep up. I am only getting about 4 hours. I have to keep an external power bank or the charger handy every day.

Also, if Microsoft claims 10 hour battery life then it should get hours out of the box no problem without any tweaks. Very misleading. I love the experience of the device but the battery life is like a thorn every time I am getting work done. 

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-> Use Throttlestop in the FIVR section to undervolt the CPU try with mV  <-

For the undervolt continue lowering the voltage until it is not stable. Same for the iGPU start with mV and test until it is not stable.

Make sure your battery is in low power mode when disconnecting it from the AC to ensure the longest battery life.

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Below is another Microsoft resource that might help improve people's battery life:

System File Checker is a utility in Windows 10 that checks for problems with files on your computer. To run it, follow these steps:

  • Make sure you've installed the latest updates for Windows 10, and then restart your machine. To find out more, read Update Windows
  • In the search box on the taskbar, type Command Prompt, and right-click or press and hold Command Prompt (Desktop app) from the list of results. Select Run as administrator, and then select Yes.
  • Type DISM.exe /Online /Cleanup-image /Restorehealth (note the space before each "/"), and then press Enter. (Note: This step may take a few minutes to start and up to 30 minutes to complete.)
  • After you see a message that says "The operation completed successfully," type sfc /scannow (note the space between "sfc" and "/") and press Enter.
  • After you see a message that says, "Verification % complete," type exit.

https://support.microsoft.com/en-us/help//windowsusing-system-file-checker

https://answers.microsoft.com/en-us/windows/forum/windows_update/system-file-check-sfc-scan-and-repair-system-files/bcda1fcba93

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Below is another Microsoft resource that might help improve people's battery life:

System File Checker is a utility in Windows 10 that checks for problems with files on your computer. To run it, follow these steps:

  • Make sure you've installed the latest updates for Windows 10, and then restart your machine. To find out more, read Update Windows
  • In the search box on the taskbar, type Command Prompt, and right-click or press and hold Command Prompt (Desktop app) from the list of results. Select Run as administrator, and then select Yes.
  • Type DISM.exe /Online /Cleanup-image /Restorehealth (note the space before each "/"), and then press Enter. (Note: This step may take a few minutes to start and up to 30 minutes to complete.)
  • After you see a message that says "The operation completed successfully," type sfc /scannow (note the space between "sfc" and "/") and press Enter.
  • After you see a message that says, "Verification % complete," type exit.

https://support.microsoft.com/en-us/help//windowsusing-system-file-checker

https://answers.microsoft.com/en-us/windows/forum/windows_update/system-file-check-sfc-scan-and-repair-system-files/bcda1fcba93

Hi MSP,

I have read thru this entire process and trying to figure how this is going to actually help with the battery issue(s)? What is the reasoning behind this potential help/fix in your opinion? Or is there a tech webpage that you came across that directs you to this process to help with the battery issue(s)? Just trying to wrap my head around this and really understand how this would provide better battery life.

Thanks

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Sours: https://answers.microsoft.com/en-us/surface/forum/all/battery-drain-issue/ebadcffd0c68dac
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Surface Pro 4.

The firmware and driver update for Microsoft Surface lineup hasn&#;t been without its own issues. Users reported last month that a botched Surface firmware causes serious battery issues and Microsoft was said to be working on a solution.

Over the weekend, Microsoft rolled out firmware and driver updates to a number of its Surface devices. And after applying the latest firmware updates, users are confirming that battery issues have been fixed.

Our readers confirmed to us that battery issue resolved after applying the latest firmware update:

&#;Thank you for your previous article. I can confirm installing September firmware update on my Surface Pro 6 enrolled to Release Preview Ring resolves all battery woes! The device finally lives up to the expectations&#;, a user told us.

&#;Battery issues are gone after the firmware patch. I&#;m on Release Preview Ring and this update has also resolved my WiFi connectivity issues, at least for now,&#; another user confirmed to us that battery issues have been resolved in the latest firmware update.

&#;Indeed, the Release Preview ring of the Insider program contains a new firmware update at least for the Surface Pro 6, and after the first try (firmware update, then shutdown and letting rest for about 6 hours) i don&#;t have a battery drain any more. I will verify a few more times, but it seems that the firmware update fixed the problem at least for my device. Not sure when the final release date is planned for everyone, but it shouldn&#;t take much longer,&#; a user wrote on Microsoft community forum.

The firmware version is for Surface Pro 6.

Users on Reddit are also reporting that Microsoft has managed to address the battery issues with Surface Pro 6 and others. However, the update is available only for Release Preview Ring Insiders at the moment.

How to get the latest Surface firmware

  • Open Settings via Start or Search and navigate to Update & Security page.
  • On the Windows Insider Program page, click on Get Started and link your Microsoft account if you haven&#;t already.
  • Click on Release Preview Ring (make sure that you join the right ring, otherwise things go wild).
  • Restart your Surface.
  • After reboot, check for updates on Windows Update page and Surface firmware will show up.
  • Download and install the firmware.
  • Reboot your device and you will notice significant battery improvements over the next few days.

It&#;s worth noting that Release Preview Ring is part of Windows Insider program and it can send you buggy Windows updates or beta builds, including Windows 10 19H2.

Mayank Parmar

Sours: https://www.windowslatest.com//09/25/microsoft-has-finally-resolved-surface-pro-battery-issues/
Plugged In, Not Charging Windows 10 Solution (2 Methods)

Diagnose Surface Battery Drain Issues: Restart

Here&#;s the scenario&#;

You got a new Surface a few months ago and it was awesome! The battery life was good and you were happy with it. However, lately, your Surface battery life seems to be shorter than it was and you have no idea why.

In this post, I&#;ll go over a series of steps you can take to try to troubleshoot your battery drain issues.

This isn&#;t the first time we&#;ve touched base on Surface battery issues, in the past Joanna and I have covered individual things you could do to figure out what&#;s going on with your battery but, now I&#;ll cover a more complete process for troubleshooting (and hopefully, correcting) battery issues with your Surface tablet.

Oh, and while I&#;m focusing on the Surface Pro 3 because of it&#;s popularity (this is Love My Surface, after all), these steps will work with any Surface model and any other Windows  device, for that matter.

BEFORE YOU BEGIN: Be aware that this process is a bit drawn out because you should do one thing and test it for a few days before proceeding to the next item on this list. That&#;s the best way to tell if what you just tried worked or not since battery life isn&#;t something you can gauge instantly.

OK, let&#;s get started&#;

Look, I know this is really simplistic but, if you haven&#;t done a full shutdown and restart, do one. It&#;s possible that you have a run away process that&#;s eating up memory or CPU and your power settings are just putting your Surface to sleep or hibernation when you hit the power button.

If so, that runaway process might simply wake up every time you wake your Surface and start chewing away on your battery some more.

To do a full shutdown and restart:

  • Tap the Power Icon from the start screen
  • Select Shut down
  • Let your Surface fully power down and leave it off for 30 seconds
  • Power it on normally

NOTE: If you happen to have a Windows RT device (Like a Surface RT or Surface 2), you&#;ll need to go under the Settings charm (swipe if from the right-side of the screen) to find the power icon.

OK, this is another simple one but, please, please, please make sure you have all of the updates installed. Over time, Microsoft has actually (on occasion, at least) fixed problems. So, it&#;s possible that your power issue could be fixed by one of these updates.

This is especially true if you&#;re one of those people who turned off Windows Updates, so it wouldn&#;t bug you to update every Patch Tuesday.

To check for updates:

  • Make sure you&#;re connected to the Internet
  • Swipe in from the right of the screen to bring up the Charms Menu
  • Select Settings
  • Select Change PC Settings (at the bottom)
  • Select Update and Recovery
  • Select Check for Updates
  • If there are any available updates, select Install Now

Assuming updating your Surface didn&#;t improve your battery, run a battery report with this instructions from this post: Run a Battery Report on Surface Tablets

A battery report will give you a lot of information about your battery including the following:

  • A 72 hour graphic usage history including charges and drains
  • How much power (in mWH) your battery(s) is holding
  • Capacity history (good for seeing if your battery is failing)
  • Estimates on how long the battery should last

With this information, you may be able to determine if your battery hardware is failing. If it is, you&#;ll want to skip right to contacting Microsoft support.

What you&#;ll want to look for:

  • Make sure the Full Charge Capacity is close to the Design Capacity (within 10%). If it&#;s not, you probably have a battery issue
  • Look at the Battery Capacity History section. If you see a sudden drop, it&#;s indicative of a failing battery
  • Also look at the Battery Life Estimates section. Same as with the Battey Capacity History. If you see a sudden drop, there&#;s probably a problem with your Surface

After that, you&#;ll want to run a Energy Report. This report will observe your computer and identify possible power efficiency issues then it will provide you a categorized list of everything it finds so you can make adjustments.

The list is broken down as follows:

  • Errors &#; It&#;s a problem
  • Warnings &#; It might be a problem
  • Information &#; It&#;s not a problem

You can run an Energy Report by following the instructions here: Run a Windows Energy Report on your Surface Tablet

It&#;s possible (if not likely) that one of your installed applications is responsible for the battery drain. To remedy this, the best thing is to update or uninstall the application causing the problem.

Of course, the trick is FINDING the application causing the problem. One of the best tools to use for doing so is the built-in Task Manager.

You can find instructions for using Task Manager here: Windows 8 Task Manager Part 1 and here Windows 8 Task Manager Part 2

You will want to look for applications or processes (particularly background processes) that are running and using a lot of CPU, Disk, and/or Network. Also, look for things under the startup tab. Often a publisher will add some sort of agent to their software to check for updates or to add some functionality you might not need.

Once you find apps that might be eating the battery, check with the publisher and see if there&#;s an update. If there is, try installing it and see if the problem goes away. If there&#;s not, you might want to uninstall the application to see if it was the culprit.

If you don&#;t find any suspicious apps, you may still want to uninstall apps that you don&#;t use very often or at all. There&#;s always the off chance one of those applications are the cause of the problem and, if you&#;re not using them anyway, why waste the disk space on them?

It&#;s also possible that your Windows account profile on the Surface is corrupt somehow (it happens) and that&#;s causing your battery drain.

You can reset your Windows Profile by following these instructions from Microsoft to delete your account profile from the Surface: Remove an Account. Make sure to backup your files and data first.

After you&#;ve removed your account from the Surface, restart it then re-add your account like you did when you first got your Surface. You may need to reinstall may of your apps.

When you reinstall your apps, take your time and don&#;t do them all at once. In addition, pay attention to the battery performance between app installs. This will help you avoid reinstalling the application causing your problem in the first place.

NOTE:Be aware that you will need a separate account with administrative rights to do this. If you don&#;t have one you can find instructions for setting up a local admin account in this post: Create a local Account on your Surface.

It&#;s getting down to the bottom of the barrel for things you can do on your own to resolve your battery issues but, you can always refresh or reset your Surface using these instructions from Microsoft: Refresh or Reset your Surface.

I highly recommend that you make sure your data is all backed up then perform the Refresh first. In theory, it will leave your data intact and just reset all of the system files. If that doesn&#;t work, move on to the Reset operation.

The reset will definitely blow away your data and reset everything on your Surface to factory defaults. You will need to reinstall everything (including all of the updates) so make sure you are sure you want to do it before you start.

On the plus side, this will almost always resolve the problem unless it&#;s failing hardware.

Like with the account refresh, when you reinstall your apps, take your time and don&#;t do them all at once. In addition, pay attention to the battery performance between app installs. This will help you avoid reinstalling the application causing your problem in the first place.

Well, if you&#;re here, it looks like you&#;ve gone through everything you can realistically do on your own and you&#;re still not satisfied with the battery life on your Surface. As a result, it&#;s time to involve Microsoft support as you (probably) have failing hardware and will need a replacement.

In my experience, your best bet is to go to a Microsoft Store and get help. I&#;ve always found them polite and responsive. Besides, it&#;s really hard to ignore you if you&#;re standing right in front of them.

Of course, going to a Microsoft Store might not be an option for you because there isn&#;t one nearby. If that&#;s the case, you&#;ll want to contact Microsoft Tech Support for help and that can be a bit tricky.

Fortunately, we did a post a while back that can help you navigate your way through the support tree and get the help you need: Get Microsoft support for Surface tablet hardware.

I hope you don&#;t ever need to use the information in this post but, if you do, you&#;ll know where to find it.

As always, if you have questions, drop a comment and we or one of your fellow readers will get back to you as soon as we can.

Tim

Sours: https://www.lovemysurface.net/troubleshoot-surface-battery-drain-issues/

Battery surface issues pro

Bulging batteries at Microsoft Surfaces and the firmware

[German]Interesting finding on the subject of bulging batteries in Microsoft's surface tablets. Redmond has screwed on the firmware, so that the bloated/bluged batteries should be avoided. However, not all models get these firmware functions.

As an outside observer (I myself do not own a Surface device) I can state that Microsoft does not really have the Surface platform under control. There is a lot of tinkering going on. And yet there are always massive technical problems that drive Surface owners crazy. The current blog post is about battery problems.

The problem with bloated/bulged batteries

The battery problems with the interfaces are a permanent problem. Sometimes the batteries are discharged too fast and Microsoft tries to fix this by updating the firmware. Then suddenly rows of batteries die an early death (see my German blog post Microsoft Surface Pro 3: Fix gegen Akku-Tod kommt (möglicherweise) bald). The Surface Pro 4 devices also have a battery problem. I had blogged about it here in the blog (Are there Battery Problems with Surface Book 2 and Pro 5/6?). Shortly after the devices are out of warranty, the batteries of some of them inflate. In the best case, the display jumps off and the device is then broken. The location here shows photos of a detached display. There are also hits for other Surface models (here, here, here and here). The buyer of such a device is is left outside in the rain, because Microsoft does not react. 

And then there was the tweet above on the subject. Microsoft Surfaces and batteries, it's like fire and water

Firmware update against dying battery: Only for new models

A few days ago, a blog reader posted this comment within my blog. In the battery report of the device he could observe that his device was always overcharged in the first weeks. After several firmware and UEFI updates in May and June , the battery capacity decreased after each firmware update.

Barb Bowman then got in touch via Twitter and pointed out new features described in this Microsoft document. This includes the features introduced by firmware: Battery Smart Charging, Battery Limit Mode and Battery Lifespan Saver. The latter feature is intended to protect batteries against overcharging and would explain the above mentioned observation that the Surface model constantly shows less capacity in the battery report. Barb Bowman then wrote on Twitter that the features are only available for the latest Surface models.

In other words: If you have an older surface, where the battery is bloated, you are loosing. Microsoft only helps buyers in the first 3 years after purchase if there are problems.

In the above tweet, Barb Bowman again refers to the summary at askwoody.com and a secretly removed Microsoft default for loading in the Microsoft Answers Forum in this thread.

Similar articles:
Surface Books and the swollen battery problem
Are there Battery Problems with Surface Book 2 and Pro 5/6?
Microsoft Surface Pro 4 caught fire
Surface Pro 7: Firmware update for Battery and USB Dock

This entry was posted in devices, issue and tagged battery, issue, Surface. Bookmark the permalink.

Sours: https://borncity.com/win//08/19/blhende-akkus-bei-microsoft-surfaces-und-die-firmware/
Surface Pro not charging: do I need a new charger or a new battery?

How to fix Surface pro 6 battery drain [EXPERT FIX]

Milan Stanojevic
by Milan Stanojevic

Windows & Software Expert

Milan has been enthusiastic about PCs ever since his childhood days, and this led him to take interest in all PC-related technologies. Before joining WindowsReport, he worked as a front-end web developer. Read more

Laptop with coffee on desk -Surface Pro battery drain

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Users have reported that their Surface Pro devices drain the battery too fast to be able to use it properly. This issue can be extremely annoying, especially in the case that you are on the road and need access to the information stored on your Surface Pro.

This is how one user describes the issue on Microsoft Answers forums:

I recently just picked up the new Surface Pro 6 with gb 8gbRAM and i5. It has been a great device however the battery life is concerning.I loose 7% of my battery by using Youtube for 20 minutes on recommended battery and suggested brightness. I dont know if this is normal or do I have a defective device.

In this article, we will explore some of the best troubleshooting methods. We will try to figure out what causes the battery to drain so fast, and then we will explore some methods to troubleshoot it. Read on to find out more.


How can I fix battery drain problems on Surface Pro 6?

1. Download the latest firmware for your Surface Pro device

Microsoft-Logo - surface pro battery drain

  1. Visit the official Microsoft webpage.
  2. Scroll down and select the version of Surface Pro you own.Surface firmware page - surface pro battery drain
  3. Click the appropriate link, download and install the firmware update.

2. Clean the connector on the power supply

laptop with coffee - surface pro battery drain

  1. Clean the connector pins.
  2. Unplug the power supply from the wall socket -> clean the pins using a pencil eraser.
  3. Use a cotton swab with alcohol to clean the pins.
  4. After you&#;ve made sure that the pins are clean, make sure that all pins are dry.
  5. Plug the power supply into the wall socket, plug in the connector, and connect it to your Surface device.

3. Remove and reinstall the battery driver

  1. Open Device Manager -> click on Batteries to expand the section.device manager batteries - surface pro battery drain
  2. Double-tab on the Microsoft Surface ACPI-Compliant Control Method Battery.
  3. Inside the Driver tab, select Uninstall -> Ok.
  4. Navigate to the Action menu -> select the option Scan for hardware changes.

Does your laptop drain battery in Sleep Mode? Fix it with this simple guide!



4. Run the Surface Diagnostic Toolkit

surface diagnostic tool - surface pro battery drain

  1. Click this link to download the Surface Diagnostic Toolkit.
  2. Run the application on your device.
  3. After the diagnostic process is completed, perform a forced shutdown by keeping the power button pressed for 10 seconds.
  4. When you turn on your Surface device, the updates will be applied.

5. Shut down your device and charge it fully

surface pro 6 - surface pro battery drain

  1. Shut down your device.
  2. Connect the charger and charge your device completely.
  3. Once the device is charged, check if the problem is still there.

6. Reset your Surface software

surface pro webpage - surface pro battery drain
If all other methods have failed to solve your issue, it is recommended that you reset your device.

In order to reset the software on your Surface device, you will need to navigate to the Fresh Start option and follow the on-screen instructions.

We hope this guide helped you solve your Surface Pro issue. Please feel free to let us know if it did by using the comment section below.

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Sours: https://windowsreport.com/surface-probattery-drain/

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You may have a problem with your battery or with Windows recognizing your battery if you experience the following issues: 

  • Surface and Windows start but you’re having trouble charging your Surface.

  • You receive a low-battery error.

  • Surface turns off when you unplug it.

Surface Studio models don't have a battery. For more info, see Troubleshoot power problems with Surface Studio.

Use the following steps to help you identify the problem. If you've gone through the troubleshooting steps and your Surface still won't charge, contact us. 

Check the connections

First, check for things that might prevent your Surface or Windows from starting or the battery from charging. Make sure that the connections are secure and that nothing is plugged in to the USB charging port on the power supply. Here're some tips: 

  • If your battery is completely drained, a Surface Dock may not be able to fully charge your device. Instead, use the power supply that shipped with the device. After your device has charged with the power supply for five minutes, again use the Surface Dock to continue charging.

  • If you see any damage to the charging port, power connector, or power cord, contact us.

We strongly recommend that you use only the genuine Microsoft or Microsoft-licensed power supply that came with your Surface or was purchased separately to charge the battery. You can purchase Microsoft-licensed power supplies from the Microsoft Store. Make sure that the connections are secure and that nothing is plugged in to the USB charging port on the power supply.

Test connections on USB charger.

Important: 

  • NOTICE: Third-party compatibility

  • Some third-party accessories may be incompatible with your device or are potentially counterfeit, so we strongly recommend that you purchase and use original Microsoft or Microsoft-licensed devices or accessories only. Use of incompatible or counterfeit accessories, batteries, and charging devices could result in damage to your device and pose a possible risk of fire, explosion, or battery failure leading to serious injuries, or other serious hazards. Damage caused by use with products, not manufactured, licensed, or supplied by Microsoft is not covered under the hardware warranty.

Check the power connector light

The LED light should be on when your power connector is plugged into your Surface. 

For Surface Book devices

If you’re having problems charging your Surface Book, make sure the screen is fully attached to the keyboard. The Detach key has a flashing green light if the screen and keyboard are not connected properly. If it still won’t charge, remove the screen and clean the connectors.

  1. Clean the pins on the connector with a pencil eraser. Rub the eraser back and forth across the pins.

  2. Wet a cotton swab in rubbing alcohol. Clean the pins on the long, narrow part of the charger that you plug into your Surface. Rub the cotton swap back and forth across the pins. After you are done cleaning the connector pins, make sure that the pins are dry, and then reattach the screen to the keyboard.

Shut down and charge your Surface

Turn off your Surface and charge it for awhile. Here's how: 

  1. Make sure the power supply is connected and the power connector light is on.

  2. Select the Start  > Power  > Shut down.

  3. Let your Surface charge for at least 30 minutes.

  4. Press and release the power button to turn your Surface on.

Install updates

Make sure that you have the latest updates installed on your Surface. For more info on installing Windows updates, see Update Surface firmware and Windows Your Surface may restart automatically to install certain updates. If you need to restart your Surface, select Start > Power Restart.

After your Surface restarts, keep checking for updates until you see Your device is up to date. If the update failed, see Trouble installing Surface updates?

Force a shut down and restart

Try forcing a shut down and restart. To find out how, see Force a shut down and restart your Surface.

For devices with USB-C

If you're having trouble using the USB-C port to charge your Surface, there are some things to keep in mind. For more info about charging using USB-C, see How to charge Surface.

Check the battery icon status on your Surface

For info about charging and battery status, view the battery icon at the right side of the taskbar. Look at or select the battery icon to view your battery status in the desktop notification area, and then select the section below that matches what you see on your screen.

The battery icon shows a power plug on the taskbar, but when you click on the battery icon, it shows Plugged in, not charging. This means that your Surface detects the power supply but is not charging the battery. Your Surface may turn off when you unplug it. Here's what to do:

  • Use included power supply

    Surface is designed to work best with the included power supply. This makes sure your Surface is receiving enough power to operate the device and charge the battery.

Remove the battery driver and install updates

Note: If you don’t remove the battery driver first, Windows and Surface update installation may fail with Windows Update error C.

  1. Plug in your Surface.

  2. Select the search box in the taskbar, enter device manager, and then select Device Manager from the list of results.

  3. Select the arrow next to the Batteries category.

  4. Double-tap or double-click Microsoft Surface ACPI-Compliant Control Method Battery, select the Driver tab, and select Uninstall > OK. (Or you can right-click Microsoft Surface ACPI-Compliant Control Method Battery and select Uninstall.)

  5. Select the computer at the top of all the categories, select the Action menu, and then select Scan for hardware changes.

  6. Leave your Surface plugged in.

After you remove the battery driver, install Surface and Windows updates. See Update Surface firmware and Windows 10 for details. If an update doesn’t install, see Trouble installing Surface updates? Check your battery. If it’s still having problems, see Force a shut down and restart your Surface.

The battery icon shows a power plug and a red X on the taskbar. It may also turn off immediately when you unplug it. This means that your Surface detects the power supply but can’t detect the battery.  If your Surface turns off when you unplug it, go to Device service and repairs to start a service request.

The battery icon doesn't show a power plug on the taskbar, even when the power supply is connected and the power connector light is on. This means that your Surface does not detect the power supply and is also not charging the battery. If your charge is below 10 percent, a red X will appear. Try these solutions to help resolve this issue:

Solution 1: Change the power connector orientation (Surface Book and Pro models only)

Don’t try this solution on Surface 3. The Micro USB power connector on Surface 3 plugs into the Micro USB charging port only with the power cord extending downward.

If your Surface doesn’t charge even when the power connector light is on, try this:

  1. Remove the power connector from your Surface, turn it over, and plug it back in. Make sure the connection is secure and the power connector light is on.

  2. Wait 10 minutes, and check to see if your Surface is charging.

Solution 2: Remove the battery driver and install updates

Note: If you don’t remove the battery driver first, Windows and Surface update installation may fail with Windows Update error C.

Here’s how to remove the battery driver:

  1. Plug in your Surface.

  2. Select the search box in the taskbar, enter device manager, and then select Device Manager from the list of results.

  3. Select the arrow next to the Batteries category.

  4. Double-tap or double-click Microsoft Surface ACPI-Compliant Control Method Battery, select the Driver tab, and select Uninstall > OK.
    (Or you can right-click Microsoft Surface ACPI-Compliant Control Method Battery and select Uninstall.)

  5. Select the computer at the top of all the categories, select the Action menu, and then select Scan for hardware changes.

  6. Leave your Surface plugged in.

After you remove the battery driver, install Surface and Windows updates. See Install Surface and Windows updates for details. If an update fails, see Trouble installing Surface or Windows updates? Check your battery. If it’s still having problems, see Force a shut down and restart your Surface.

The battery icon shows a power plug on the taskbar, and the battery shows a charge. This means that your Surface detects the power supply and is trying to charge the battery Your Surface turns off when you unplug it. 

Clean the connector on your power supply

  1. Unplug the power supply from the wall.

  2. Clean the pins on the connector with a pencil eraser. Rub the eraser back and forth across the pins.

  3. Wet a cotton swab in rubbing alcohol. Clean the pins on the long, narrow part of the charger that you plug into your Surface. Rub the cotton swab back and forth across the pins. After you are done cleaning the pins, make sure all the pins on the connector are dry, plug the power supply into the wall, and then plug the connector back into your Surface.

If you’ve tried everything and you’re still having issues, go to Device service and repairs to start a service request.

Optimize your Surface for battery life

For info about how you can extend the life of your battery, view the following video:

Your browser does not support video. Install Microsoft Silverlight, Adobe Flash Player, or Internet Explorer 9.

Note: This video is available in English only.

Related topics

Sours: https://support.microsoft.com/en-us/surface/surface-battery-won-t-charge-or-surface-won-t-run-on-batterycaadfe-aa


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