How do I charge my Fitbit device?
Plug the charging cable that came with your Fitbit device into a USB port on your computer, a UL-certified USB wall charger, or another low-energy device. Attach the other end of the cable to your device. Charging your device to 100% may take 1-2 hours.
For troubleshooting steps, see Why isn't my Fitbit device's battery charging?
Fitbit devices come equipped with a rechargeable lithium-ion battery.
Clip the end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. The connection is secure when the tracker vibrates and a battery icon appears on the screen.
Hold the end of the charging cable near the port on the back of the tracker until it attaches magnetically. Make sure the pins on the charging cable align with the port. The connection is secure when the tracker vibrates and a battery icon appears on the screen.
- Align the pins on the end of the charging cable with the gold contacts on the back of your device.
- Gently press your device into the charger until it snaps into place.
To remove your device from the charging cable:
Hold the device and slide your thumbnail between the charger and the back of the tracker on one of the corners. Gently press down on the charger until it separates from your device.
- Remove the device from the band by gently pushing the screen until it detaches from the frame.
- Put the device inside the charging cradle with the screen facing you and the 4 gold prongs aligned.
- Close the cradle cover. A battery icon appears for a few seconds.
While your device charges, a battery icon in the top left of the screen shows the progress.
Clip the end of the charging cable to the port on the back of your tracker. The pins on the charging clip must lock securely with the gold contacts on the back of the tracker. Your tracker vibrates, and a battery icon appears on the screen.
Note: The Charge 3 charging cable doesn’t work with Charge 4. Use the charging cable that came with your Fitbit device. The Charge 4 charging cable has a gray connector on the base of the clip.
Hold the charging cable near the port on the back of the tracker until it attaches magnetically. Make sure the pins on the charging cable align with the port on the back of your tracker. The percent charged appears on the screen.
Charge 5 and Luxe use the same charging cable.
Press the tracker into the compartment on the charging cable. The pins on the charging cable must lock securely with the corresponding pins on the back of the device. The connection is secure when the tracker vibrates and the indicator lights blink.
Plug the micro-USB 2.0 charging cable into Flyer's charging port, located underneath the cover. Note: Flyer can’t be used while charging.
- Hold the end of the charging cable near the port on the back of the watch until it attaches magnetically.
- Make sure the pins on the charging cable lock securely with the port. The percent charged appears on the screen.
Hold the end of the charging cable near the port on the back of the watch until it attaches magnetically. The percent charged appears on screen.
Pinch the clip and place your watch in the charging cradle. The pins on the charging cradle must align with the gold contacts on the back of the watch. The percent charged appears on the screen.
Note: The Versa 2 charging cable doesn’t work with Versa or Versa LE. Use the charging cable that came with your Fitbit device.
A green battery icon appears when your device is charged to 100%.
A solid battery icon appears when your device is charged to 100%
While your tracker charges, double-tap the screen to turn it on and check the battery level. Swipe right on the battery screen to use your tracker. A fully charged tracker shows a solid battery icon.
While Flex 2 charges, each white light represents 25% of the maximum charge. When the tracker is charged to 100%, a green light appears, and then all 5 lights shine for a few seconds before turning off.
While Flyer charges, the LED changes color depending on the current charge level. Use the following table to determine the current battery level when Flyer is plugged into the charger:
|LED color||Battery status|
|White light||Fully charged|
While the watch charges, tap the screen twice or press the button to turn the screen on. The battery level appears for a couple seconds, then disappears so you can use your watch while it charges.
Swipe down on the Today tab of the Fitbit app to see your battery level in the top left corner, or see your battery level on most devices.
- When 1 day or less of battery life remains, a battery icon appears on your device as you tap through your stats.
- When a critically-low battery warning appears, charge your device as soon as possible.
The battery icon in the top left of your device’s screen shows the remaining battery life as of the last sync.
See your battery level on the battery screen on your tracker. To see this screen, turn on the battery menu item in the Fitbit app.
- If your device’s battery is low, a flashing red light appears after you check your goal progress.
- When your device’s battery is critically low, a flashing red light appears instead of your goal progress.
- When turning Flyer on or off, check the battery-level indicator light to view the current battery level.
- When turning Flyer on or off, listen for the audio notification telling you the current battery level.
- While Flyer is on, briefly press the Power button to see the battery indicator LED and hear an audio notification.
- Check Flyer's battery level on any device it's connected to, if your device supports this feature.
- When Flyer's battery level falls to Low or Very Low, the LED changes to red and an audio notification plays.
Use the following table to determine the current battery level when Flyer is unplugged:
|LED color||Battery status|
|White light||Medium to fully charged|
|Flashing red light||Very low|
From the clock face, swipe right. The battery level icon is at the top of the screen.
Thanks for your feedback.
Finished your day and want to charge your Fitbit Versa, Sense, or other Fitbit model, but you’re not seeing any indication that the battery is charging? Getting just a blank screen–and now it looks like your Fitbit isn’t charging at all?
Before you jump to the conclusion that your Fitbit battery died, check out our troubleshooting tips.
Your Fitbit’s problem might be a faulty charger, bad power source, bent or missing contacts, or even a dirty charging port.
These tips work for all Fitbits, not just the Versa Series and Sense.
- Make sure you charge your Fitbit without using it or interrupting for at least 30 minutes.
- Clean both the contacts on your Fitbit’s backside and the charging cable. Use a sanitizing wipe or microfiber cloth to remove anything that’s stuck to the pins, like grease.
- Verify you are placing the Fitbit correctly on the charging pins–when correctly aligned, it snaps into place.
- Check that there are no metal objects, like jewelry, near your Fitbit when it charges–these can interfere with the magnetic charging capabilities.
- Try a different USB port or a wall outlet. Don’t use a keyboard’s USB port–these often do not have sufficient power to charge your Fitbit.
- Remove any other devices plugged into the same power source that’s charging the Fitbit.
- For new Fitbits, check that you removed the clear plastic protective cover from the back of your Fitbit and the charging cable.
Check if your Fitbit actually is charging
If, after placing your Fitbit on its charger, the screen goes dark and black, it might look like it’s not charging. However, in most cases, it is indeed charging.
To conserve power, Fitbits does not show its charging status on-screen when charging. Instead, you see a black screen.
To check if your Fitbit is actually charging, for watches, tap its screen twice to turn the screen on temporarily.
For trackers like the Inspire Series, tap the screen once to check its charging status.
Your Fitbit shows the current battery level for a few seconds, then goes dark.
Fitbit says not charging? Not enough power from the source message?
If you face this issue with your unit or see the more common “no power at source” message or “not charging, not enough power detected from source,” first check the back and sides of the watch and look for signs of a swollen battery.
If you see any bulging and bowing, it looks warped or anything abnormal, or you see other signs that your battery is swollen, contact Fitbit support.
Do not attempt to charge or use the Fitbit if it looks swollen.
Try different power sources for charging your Fitbit
If the back of your Fitbit looks normal, verify that you seated the Fitbit its charger correctly. Take the Fitbit off its charger and reseat it–you should feel it snap into place when seated correctly.
If you connect any other devices to that same power source, unplug them and try charging your Fitbit again.
Once you connect everything properly, move your Fitbit charger to a different power outlet, a power bank, or a USB port.
Then, try charging again.
Don’t use a USB hub or USB port on your keyboard–these often don’t support charging your Fitbit.
To ensure that it’s not an issue with the cable, try using a different USB cable with the charger, if applicable, to see if it helps.
It’s always worth checking out the charging ports and ensuring that you don’t have any debris or dirt stuck in them.
Clean the charging ports
Dust and debris can accumulate over time and prevent a charge for most electronic devices.
So give your Fitbit a good clean, and don’t forget to clean the charging contacts.
- It’s okay to use a soft toothbrush or interdental brush to clean the charging contacts on your Fitbit device and its charger.
- But don’t use anything that scrapes the contacts as it often causes damage to the plating and makes them vulnerable to rust and corrosion.
- If needed, use a small amount of isopropyl alcohol on a cloth and then clean the contacts.
- Once you cleaned your Fitbit pebble (the Versa module itself), put it on the charger and charge for several hours.
- It is also a good idea to ensure that your tracker is connected securely to the charging cable.
- Loose connections can also cause the trickling charge issue on your Fitbit Watch.
Was your Fitbit Versa completely discharged to 0%, or you haven’t used your Fitbit in weeks/months/years?
Connect your charger to a wall outlet instead of a computer’s USB port. You need to use an adapter to charge directly from a wall outlet if your wall outlet doesn’t have USB ports.
Then, leave your device on the charger for at least one hour (preferably more) before attempting to turn it on.
Restart or reset to fix Fitbit charging issues
- Start by shutting down and restarting your Fitbit.
- Restarting your watch reboots the device but doesn’t delete any data (see this article for how to restart other Fitbit models).
- You can restart your Versa and all Fitbit smartwatch models by going to Settings app > About > Shutdown. Wait 20 seconds, and then turn your Fitbit back on.
- For Fitbit Sense, Versa 3, Versa Lite, and Fitbit Versa 2 hold the side button for 10 seconds until you see the Fitbit logo on the screen.
- For the original Versa, press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
- Let go of the buttons and let it startup.
- After the Restart, set the watch back into the charging cradle and attempt setup.
- If the simple restart did not solve the issue, the next step is to try resetting the Versa to Factory settings and then try again. A factory reset of your device removes all your personal data–so be prepared to start fresh!
- Open the Settings app > About > Factory Reset
- For older model Versas, press and hold all 3 buttons for 15 seconds or so until the Fitbit logo appears–SOMETIMES THIS CAN TAKE A FEW MINUTES.
- Release the bottom right button
- When it vibrates, release the remaining buttons.
To reset other models, see this article: Need to restart or reset your Fitbit device? Learn the steps
Restart or resetting not helping?
If you have already tried the restart/factory resetting multiple times to no avail, your best bet is to reach out to Fitbit support and request that they send you a replacement charger.
For Fitbit Versa owners, there is a good chance that Fitbit Support provides you with a free replacement charger since the problem is widely known.
If you are pressed for time or find a backlog for replacement chargers for the Fitbit Versa Series, you take a look at our recommended chargers and give one of those a try.
There are many chargers available out there for less than $10.
Stick to the Fitbit brand or certified
Of course, Fitbit advises users to stick with the official Fitbit charger instead of a third-party one.
However, by using one of these cheaper replacement chargers, you can confirm that the issue is not with your Fitbit Watch but with the charging cradle itself.
And while we have recommendations for third-party chargers for your Fitbit Versa Series, we always advise you to read through user reviews to see if the product is the right fit.
Can I use an old Fitbit charger from a previous Fitbit?
Every Fitbit model features a different design and size, so each has its own unique charger. And consequently, most new model Fitbits can’t charge on an older model.
For example, you cannot charge a Fitbit Versa 3 using the Versa 2’s or the original Versa model’s charger. And vice-versa, you can’t charge a Versa (original) using a Versa 2 or 3’s charger.
However, the Fitbit Sense and Versa 3 user the same charger, so you can use these interchangeably!
Can I get my Fitbit’s battery replaced?
Sadly, Fitbit does not provide a battery replacement service like Apple does for its wearables and hearables.
Officially, Fitbits can not have their batteries replaced. However, many electronics repair shops do replace Fitbit batteries. You can find these locally or online.
Or, if you like doing it yourself (DIY), you can purchase battery replacement kits for your Fitbit online and then open your Fitbit and replace it yourself.
Be warned that replacing a Fitbit battery requires soldering the new battery to the existing wiring. For most of us, this process is a bit too technical and complicated!
In that case, we recommend contacting Fitbit customer service. And if they cannot solve your battery issues, they usually offer a discount on a replacement Fitbit (if out of warranty.)
Wrapping it up!
We hope you found the tips in this short article useful. If you have a tip to help a Fitbit that’s not charging, please let us know in the comments and pay it forward!
Please visit us to stay tuned to all the news around mobile health, wearables, fitness apps, and other health and technology-related happenings.
A. Beth Whittenberger
I started my love affair with computers way back in elementary school with the Apple II. Since then, I've worked with technology in my career as a media educator and videomaker. I have an MFA in media making from Temple University, where I also taught undergrads as an adjunct faculty member. So I know a thing or two about teaching others and creating how-to guides! After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives!
Why isn't my Fitbit device's battery charging?
Make sure you use the charging cable that came with your device, as most cables aren't compatible with other devices.
Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
Versa charge fitbit
.How to Charge Fitbit Versa 2
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